Caldwell

James B 

on BBB

2 years ago

I am a new resident at Waterford at Southlands, less than a month. They require residents to do a full move in checklist. I do not have a problem with this other than what the resident is doing is basically an inspection of what has been done to the apartment before move on, because the management can't be bothered. I asked how specific I needed to be and I was told very specific. Patchwork painting was done. Manager informed me that they paid a third party contractor to do a full painting of apartment. It was never checked.... read more

Volha L 

on BBB

2 years ago

I’ve lived in Youngstown Flats , Seattle for the past 7 years . I’ve never had any issues and I’ve always paid my rent on time . When Greystar took over Youngstown Flats , I’ve found they had raised my rent by %65 WITH NO WARNING. Its illegal in Seattle. If the rent is raised by at least %10 , the property management needs to inform the tenant 180 days in advance . I had 0 days notice . My rent rise from $1520 to $2349 WITH NO WARNING! My unit is income based , too so there limits they can the rent up . 

Erica M 

on BBB

2 years ago

They are allowing infestations of bed bugs in their communities 

JENNI M 

on BBB

2 years ago

1) They unlawfully entered my apartment without my consent (office manager/maintenance worker/3rd party entity doing apartment checks) while I was home in my t-shirt and underwear - I had to yell at the maintenance worker to get out of my apartment in order for him to get out. When I saw him around the ground he would smirk as if it were funny. I called the leasing office to speak with the assistant manager - never received call back. Called Corporate Greystar- left numerous messages, no call back. 2) Worker/Employee from Gr... read more

Melissa C 

on BBB

2 years ago

My family moved in February 2022, the apartment was disgusting, never cleaned, mold in the toliet that took 2 months to even replace. When we signed our lease we liked that it had a no marijuana addendum. However for the year and a half we lived there our neighbors were constantly smoking marijuana to the point it was affecting mine and my husband's health. We broke our lease stating the breach of contract for the marijuana and other issues like maintenance, and the entry gate not being fixed in a timely manner which lead to... read more

Ann Marie D 

on BBB

2 years ago

I resided in a Greystar property from 2020-2021, and I was a responsible tenant that maintained a clean apartment and paid rent on time. Ahead of moving out, I requested a walk through with property staff in writing and never received a response. Since I thought the unit was in good shape, I didn't press any further and moved out. After moving out, I received a bill from Greystar for "damages" to the unit. When I requested documentation, they sent me photos which reflected normal wear and tear (for example, small scuffs on t... read more

Nikki C 

on BBB

2 years ago

Novel Atherton’s tag line should be “best lip-service by the most incompetent staff you’ll ever meet”. This joke of a complex is just that; a joke. You’ll end up paying a big LUX price for a mediocre, at BEST, experience. The only thing arguably worth the steep price tag is the location. Novel Atherton and Grey Star has to be by far the most unethical company I’ve ever seen. I moved out of my original apartment a year ago and STILL haven’t received my security deposit back. Efforts made to rectify the situation continuously ... read more

Nadeige E 

on BBB

2 years ago

It has been roughly 4 months I was asked to issue a roughly 2k holding deposit for an application. I did not move my daughter into the apartment and they still have yet to reimburse me my money! No one answers calls nor responds to voicemails at this establishment. I want my money back! This is a scam to rip hard working citizens off! Do not apply to these apartments! 

Sophia B 

on BBB

2 years ago

Management of our complex (city gate apartment in Denver) by grey star has been atrocious. We have lost thousands of dollars at this point to stollen packages, car break-ins, towings that don’t meet state compliance laws with unclear parking signage, and pet medical and hotel bills from the month we were without AC last year in June-July. Additionally, when we moved into the apartment building, our apartment was not ready and was still in active construction. There was dust everywhere, lights taped up, and bits of ceiling al... read more