Caldwell

Tonya H 

on BBB

2 years ago

Since Greystar started managing the complex safety has been a HUGE issue and we no longer feel safe living here. I can provide a few examples in regard to the safety issues we have.The front door to the A building was broken for MONTHS on end meaning anyone and everyone could access the building causing a huge safety concern,The front gate to the complex is consistently broken and it again goes MONTHS without being fixed causing anyone to drive into the complex causing a huge safety concern.There is a huge hole in the fence ... read more

Eric L 

on BBB

2 years ago

Greystar does NOT compensate apartment locators. I am an ***************** who referred my client to **************** apartments located in *******, ** in July of 2022. It is now Jan 31, 2023 and I have not been compensated for my transaction. This property is **************** located in ******* ** After a series of emails I've been given the "run around" from the property manager and associates and 7 months later, delayed responses, lies and no compensation. I've done my part as a locator but parties of **************** apa... read more

Natalie H 

on BBB

2 years ago

Lots of promises at Citiscape ******* managed by Greystar but very far from a luxury property. The apartments are on the 14th through 23rd floor but they let all four elevators fall into disrepair for over a year. I cant count the number of times I and the other tenants have had to walk up the stairs, carrying our children, pets and groceries because all of the elevators had been allowed to break and they wouldnt pay to repair them. For over a year, and nothing was done. . Im amazed the city hasnt shut them down, considering... read more

Jessica C 

on BBB

2 years ago

I lived in a Greystar managed apartment and management was awful. My first month living there, the apartment manager came to my door with a maintenance guy to look at my AC unit while i was on a conference call. When I asked her to come back she physically pushed my door open with her hands. I had to slam the door closed and lock it to keep her out. Its been downhill ever since. Management has zero respect for residents. The final straw was waking up and leaving my bedroom and then coming back into my bedroom about an hour l... read more

Preonna R 

on BBB

2 years ago

SAVE YOURSELF TIME AND TRAUMA AND DO NOT EVER RENT FROM A PROPERTY MANAGED BY GREYSTAR! They are the epitome of lousy lazy and unethical. When my apartment complex was managed by another company I never had any problems with management. As soon as Greystar took over came problem after problem!! New management ***** and is not good at fixing problems or communicating respectfully with residents! Poor attitudes of the workers with nasty attitudes! Molded apartment units, they make new rules not found in the lease almost every ... read more

Stephanie S 

on BBB

2 years ago

Recently moved into an apartment that is under Greystar Property and by far the worst experience! Ive only been staying at ******** in *********, ** and the property management is terrible! I submitted work orders the first month I moved in and only one request was fulfilled. My door was loose, informed them and received no response. The door needs weather stripping my counter is leaning and the first week staying here the washer flooded because it had not been serviced. My work order for the doors and windows was closed out... read more

Tenent R 

on BBB

2 years ago

I've been at a ****** campus for 4 years. My current renewal terms is sitting at a 7% increase over last year's rent, overall 13% in the last 4 years. I'm disabled and made my communication needs aware to property management before moving in. The accommodations are also posted to my door. Property management consistently fails to make their communication accessible. I've had to prompt them for the last two lease renewals. Despite having hundreds of units on the property, only one of three laundry facilities is available at a... read more

Veronica D 

on BBB

2 years ago

This place is a scam, my husband and I moved here in December. We werent allowed to see the unit until the day we moved in. The apartment was dirty also bad renovation, we discovered a leak in our dining room and were told it was just wet from carpet cleaning. That was a lie because the next day the carpet was soaked in that corner. They had maintenance come and we were told they would fix it, but they never came. My husband and I took off work and waited, we had to call and visit the office multiple times. They never found ... read more

Paul m 

on BBB

2 years ago

Do not move at the Hampton apartments they are horrible the people that work for greystar are very mean they don't care about the residents we spent $1,800 for one bedroom apartment they don't do nothing for us don't clean the snow they piled all the snow in my parking handicap they don't care I want to move out of here we are signing a petition against Hampton apartments in greystar we are building a case against them and we are going to go to court and we're going to file a settlement against them for damages we have a law... read more