Byrider Parkersburg

Richard D 

on BBB

3 weeks ago

I first dealt with Keelan who is a salesman. I liked a certain car which was a red 2012 Jeep Wrangler Sport 121,000 miles. I told him that this particular vehicle is the only one I'm interested in. He ask me what I wanted to put down for a down payment and I said $500 and I did a credit application. Well he calls me back in a couple of hours and told me I was approved and to bring in a paycheck stub, utility bill,and drivers license for Monday because I work midnights 7p-7a and they don't open until 10a so I had to wait abou... read more

Bobby S 

on BBB

3 months ago

I purchased a 2011 Jeep Liberty back in December of 2023. To start of with the GASCAP indicator came on the dash. Took it to the service department and was told that I would have to pay for the repair, because it was not covered under warranty. So that problem still hasn't been fixed two years later. The sun roof leaked and stained the roof on the inside. Took it and they stated they fixed it and removed the stains on the inside of roof. The first time it rained, the roof stained again. Not fixed even after I actually sent a... read more

Jaala W 

on BBB

4 months ago

If there was a way to leave 0 stars I would because that’s giving them too much recognition anyway… but this company has got to be THE WORST dealership not only just in wv but as a whole. They sell u 10+ year old cars that already have issues just waiting on you to see if you’ll figure it out or pay a bunch to get it fixed. These ppl play like they care that you’re having issues with the vehicle THEY sold u but really don’t. The mechanics don’t know ***they’re doing clearly bc I went in thinking I needed new breaks for them ... read more

Ashley C 

on BBB

4 months ago

The service department is the worse I’ve ever had to experience. They said my car would be done in two weeks, and it’s still sitting in the parking lot a month later. And you would think as a dealership they would be willing to give you a rental, as they had a rental program when I purchased the vehicle but they state they no longer will allow that. They also do not answer phone calls when I call and ask for updates, nor call back when left voicemails. I have personally been there 3 times to get information. They confirmed t... read more

Damien H 

on BBB

6 months ago

On 06/24/2024 I went to Byrider. I had a previous car thru them was in an accident at no fault to me. The insurance left a remainder of 3k. Not having many options I used them again, but they told me not to worry, as long as I came back they would eat/roll over the loan on the previous car. I agreed called and asked multiple times this would be the deal. I gave them over 3000 to get a newer and better car since they were rolling my old loan over. I could of used the money to pay off the old loan, but took the word of the sal... read more

Ashlie M 

on BBB

8 months ago

I bought a 2012 Hyundai back in September 2023. I was told by the sales rep that “you’ll never find a better warranty than ours it covers everything down to the last bolt”. I didn’t have it 2 weeks before the check engine light came on and brakes went out. Paid out of pocket for towing to the service dept and had to pay an additional $50 for the passenger rear brake ONLY replacement and a censor. Was about 3 weeks after that the check engine light came on again, called the service center several times with no answer and no c... read more

Michael76 

on BBB

11 months ago

If you need a car, and you're willing to pay out the nose, then JD Byrider is for you. Don't get me wrong, when you need a vehicle, you need a vehicle. However, CNAC that finances JD Byrider is a horrible, predatory company that could NOT care less about you. They don't care about your situation, they just care about your money. If you're late, they will threaten to take your vehicle after 10 days. No ifs, ands or buts. It doesn't matter if you have faithfully made your payments for years, and then some unforeseen problem ar... read more

Gary C 

on BBB

a year ago

They are the most underhanded, deceitful, misleading used car dealership I've ever dealt with. From their sales people to their finance company, and their service department is even worse. I wouldn't recommend them to my worse enemy. So just be warned if you're looking to purchase a car my best advice to everyone is to pass them by. 

karla b 

on BBB

a year ago

i got a pontiac g6 from them about 4 years ago was doing good on payments. 2 years in and i came short on money was 14 days behind and they said they would take the car back because they couldnt wait anymore even though i told them i was going to make a payment. This car was only worth 4 grand to kelly blue book and i was going to pay a total of 18000 for this stupid car. So now since i dont have the car im still forced to pay for it 3 years later and will be paying on it for the next probably 4 or 5 years because they would... read more