Buggies Unlimited

Azura M. 

on Birdeye

a year ago

I ordered a part and when it arrived it did not fit. Was told I can return within 30 days. Okay great, I returned it and it posted delivered on June 12th. I have yet to receive my refund. I have called multiple times and have been given multiple different answers. Some say they haven't processed my return due to me shipping it to a location that doesn't do returns (even though I was given that address!), some say it has been processed and that they just need to submit it to the credit card company to process my return, some ... read more

Azura M. 

on Birdeye

a year ago

I ordered a part and when it arrived it did not fit. Was told I can return within 30 days. Okay great, I returned it and it posted delivered on June 12th. I have yet to receive my refund. I have called multiple times and have been given multiple different answers. Some say they haven't processed my return due to me shipping it to a location that doesn't do returns (even though I was given that address!), some say it has been processed and that they just need to submit it to the credit card company to process my return, some ... read more

John S. 

on Birdeye

a year ago

Terrible experience. Ordered the first package which was 4 center caps and one didn't match. Didn't catch it immediately because I only unwrapped 2. Next, I ordered the rims from BU. They shipped the set of steel rims to me with zero protection in a cardboard box. Are you serious? And BU thought those would arrive undamaged? Who's overseeing packaging for shipments? Fire that supervisor. Apparently they didn't explain the process well enough to the idiot that boxed up my order. They did give me a full refund, however, th... read more

Caitlin B. 

on Birdeye

2 years ago

I recently placed a larger order with Buggies Unlimited. When one of the boxes show up, the axel was sticking out of the box in three spots. All three spots were damaged. I called to ask for a credit or a new part as I would have to get it completely stripped and repainted. I was then sent an email from their claims team to leave the part in the original box so that UPS could come by and inspect. ( yes they told me to leave a $110 part outside on the street by my gate) The next day after they told me to leave the part out a... read more

Pump House Bed and B. 

on Birdeye

2 years ago

I was so surprised that I received the part I ordered late Tuesday afternoon and it arrived the next day. I really needed the part and I thought I wouldn't receive it for 3 days The rack and pinion fit perfectly. Good work  

will@hoganusa.com 

on Birdeye

3 years ago

I purchased a 36 volt motor for an EZGO. It has a nut on each of the four posts. I loosened the nuts to put the cables on only to learn that you are not supposed to loosen those nuts. You are supposed to use nuts from the old motor. When I called the service department they said that I ruined the motor and would have to have it repaired or buy new brushes and install myself. I am good at DIY but not a professional mechanic. No instructions or warnings were included. They will not publish my one star rating on their si... read more

Pamela B. 

on Birdeye

3 years ago

I have 10 different reasons not to ever buy from them again. Spent 906.00 on parts and had to return a piece I did not feel was my fault. The shipping cost was over 100.00 dollars, called to see if they had a better way and was told that I could always drive it back . She had a no-care what so ever. And they are VERY EXPENSIVE. Look around 

will@hoganusa.com 

on Birdeye

3 years ago

Bought a 36 v motor for an EZGO. I am not a professional mechanic but pretty good at DIY. I removed the 4 nuts on the 4 posts to installed wires. Two of the nuts would not come off. When I called Buggies they said those nuts should not be removed so the motor was damaged. no warranty because it was installation error. They said you should have used the nuts form the old motor. No instructions or warnings were included. 

John G. 

on Birdeye

3 years ago

I had ordered a new Navitas controller from them for my EZ-GO RXV. Arrived quickly, but upon installation I realized it was not a controller for an EZ-GO but a Precendent. It was boxed in a Navitias EZ-GO box though. The controller was also dirty with grease marks. I immediately called Buggies Unlimited and explained the problem and they sent me a return label but could not issue a replacement since they were now out of stock. And new stock would not be available for at least 3 weeks. But they said they would issue me a... read more