Brugen Jewelers

Chung Steven L. 

on Birdeye

5 years ago

This place sells inferior rings that fall apart. My wifes new wedding ring fell apart 1 year after we got it. I brought it to several jewelers to get an opinion. Every jeweler agreed that it was a cheaply made ring that was bound to fall apart at some point. When I bring it to Brugens they tell me that they do not guarantee the ring that they sold me and he went one step further to say that "You get what you pay for" telling me that the $1000 ring I bought was a"cheap" ring and I should have bought one of the $5000 rings... read more

Craig H. 

on Birdeye

5 years ago

I recently needed a new watch band for my watch so I went back to where I bought it several years ago. I was pleased to see the lady that sold it to me was still there. Amy took a look at the band and said that it was an expensive band and that in her opinion it only needed a new clasp. It would take about a week to arrive and that she would repair and call me then. In exactly in a week as promised she called and told me all was repaired and to come pick it up. When a Jeweler can competently identify the problem, timely repa... read more

Kathleen K. 

on Birdeye

5 years ago

Bought several watches over the years for repairs, batteries, band adjustments. Results are consistently timely & pricing reasonable. Recently bought in a watch with a broken stem. It would have been costly repair and with the crystal scratched really not worth it. Amy ordered & applied a discount for comparable watch now improved in style and band closure. If shopping for jewelry or needing repair I would encourage you to experience what they have to offer.  

Creed F. 

on Birdeye

6 years ago

Unfortunately, they've really deteriorated as a company. My wife has spent tens of thousands there, but when I went in for something they charged me $15-$20 for a couple years ago, the very rude, semi-english speaking guy says "Oh, $80 + tax for this". Then he proceeded to argue with me when I clearly explained again what the very nice lady had indeed charged for it two years earlier. He said I was wrong and it never happened. I offered to bring in my old receipt to prove it. He told me to leave. I own several companies and ... read more