Brownstone Dermatology

guiding lignt 

on Citysearch

14 years ago

Incompetent and greedy – We took our son there a year ago for treatment of his acne. We have been back for several follow-up visits since then. He saw Jessica who prescribed medication and instructed him how to wash his face. Although he follows her instructions to the letter, there has been no improvement. At one point she seemed to be questioning whether he was being truthful. Another time, she almost seemed to be saying, kids get acne, what can you do? Finally at the last visit she prescribed another kind of medicine, equ... read more

redele 

on Citysearch

14 years ago

Seek another Dermatologist – Jessica was very short in my visit, very impatient, didn't have a lot of time to spend and didn't want to explain anything when asked. Pharmacy called 3x's to get additional infor for RX with no returned calls from Dr's office. I called very upset questioning why they have not returned calls to pharmacy and that my rash have gotten worse and that it was all over my face and a lot more on my body, and I have yet to get my script. I rvcd a call back stating a new script was sent with additional inf... read more

IMVHO 

on Citysearch

14 years ago

Disagree w/ other reviews-- great practice – I've never had a wait of more than 15 minutes for my appointment. Everyone I've interacted with during visits to this practice has been extremely pleasant. This includes the receptionist, medical assistants, and the PA whom I generally see-- Jessica. They are very thorough in doing my annual "mole check" for any abnormal looking skin spots, and explain every visit what I should be looking for myself. As a previous reviewer mentioned, I also have comprehensive health insurance-- mi... read more

Member86 

on Citysearch

14 years ago

Unbelievable arrogance – I actually thought the Doctors were great, but their policy and treatment of you regarding appointments and lack of respect of YOUR time is despicable. They think their time is more important than yours. You will wait forever, and if you have to leave, they charge you for cancelling. I actually got tied up one day in traffic and tried to reschedule, but instead they called it a cancellation and still charged me the $50 fee! Unbelievably arrogant -- Go somewhere else. I wish I could give it Zero stars... read more

KRu315 

on Citysearch

14 years ago

I actually disagree with most of these reviews – I will agree that it does take a while to get in to see Dr. Mackley. She's the original practitioner there and has a lot of regular, years-long patients. On the other hand. Dr. Rein has been there for 4 years now and is much easier to get an appointment with and is just as good. Rein's schedule is way more flexible, she's really kind and helpful. I've only had an appointment with Mackley once, but she seemed very nice too. My step mother regularly sees Mackley and LOVES her. I... read more

chicky2011 

on Citysearch

14 years ago

Wonderful Dermatologist Practice – I love Brownstone Dermatology, and was quite surprised to read others responses. Who hasn't had to wait for a good doctor? I have seen both Dr. Mackley and Dr. Rein for a couple years now. They always are professional and have a very helpful and friendly staff. Multiple times I have had to call and schedule emergency appointments and they were able to get me in within a couple weeks. My whole family has in fact been seen by this practice at one time or another. They are fabulous with childr... read more

cdeast12 

on Citysearch

14 years ago

Couldn't agree more. – I had to wait five months for an appt. to see Dr. Mackey even though someone else was available earlier. I asked why. She said it was because I have Blue Cross coverage and Dr. Mackey takes those. We have good coverage (my husband of course pays alot for it) and the owner wants all the patients with good insurance. So I had to wait longer because I had good insurance. We are former Dr. Zampagno patients. I know she got herself in trouble but she was a wonderful caring doctor. I sure miss her. 

chatham71 

on Citysearch

14 years ago

Find a new dermatologist – I could not agree more with the previous 2 reviews of Brownstone Dermatology. It really is apparent that their sole concern is about money and the sad thing is that they don't even hide the fact from their patients. I referred 2 other people there before I realized how uncaring they really are and both of my friends got the same vibe. Seriously, find a different dermatologist . 

loisn 

on Citysearch

15 years ago

Brownstone Dermatology – Do not go to this practice. All they care about is the almighty dollar. They have rules about their time, not yours, are not flexible or understanding in any way and charge you if you are even 3 minutes late for an appointment. Proof of insurance is an absolute requirement or proof of payment upfront, at least, before they will make you an appointment. There is no care in this practice, only the worship of the almightly dollar and their schedule.