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Brown's Tree Care
- Tree Services
- Bentonville, AR
About this business
We are one of the largest tree care services in SW AR and NW MO, serving the area since 1964! We couldn't have been around this long if we weren't providing great customer service. We are one of only a handful of companies that are fully-insured and use only the best equipment. We pride ourselves on doing the job right! Call now for a free estimate! Please visit www.brownstreecare.org !
Location details
4 McKissic Creek Rd, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Jack S - 7/2023 Poorest customer service I have ever had. Estimate given on 4/5/23, tree cut down late May and stump ground finally on 6/27/23. Not once did I received notice there were coming. They just show up. Extremely poor communication all the way around. No electronic communication available and they do not return calls. Very unprofessional.
We purchased a home in Bella Vista, Arkansas, in December 2021. A large tree had fallen in the backyard while the home was listed for sale. Since we planned to have a fence installed, we needed the tree cut up as it laid across the planned fence line. We called Brown's Tree Care and they agreed to cut the tree into fireplace length logs and they also asked if we wanted the stump ground into sawdust. We paid $760 for cutting the tree and $250 for the stump grinding. Brown's promptly dispatched a crew to cut the tree as agreed... read more
Business response:
We still have our grinder in the shop because of major part delays.. The rain here has been really bad and the guys tell me that it is still too wet to grind it, because the stump is down a slope and the grinder (we rented will slide down the hill and tip over). We sent it out last week when we rented the grinder, again too wet. If you would like, we can try to grind tomorrow or next day, if it is dry enough while we still have the rental. I tried to reach out.
When contacting this company they don't answer the phone. If you leave a message they will only return your call when you need service. They came to the house and trimmed the trees that where discussed. They said they will be back on a different day to pick up tree branches because they were running behind. They charged me for removal but didn't remove from property. Its been almost 2 weeks, they are not returning my phone calls. They didn't do what was agreed on. Buyer be aware. Dont pay until job is complete.
This company has been very professional! We had a misunderstanding on when the trees were going to removed from the property after they completed thier job so I did send a bad review on this company thinking they weren't going to do what they said. I apologize to this company for my previous review. I had no idea their truck broke down. All the workers were professional, they did a great job and left everything clean. I highly recommend this company for tree removal. Thank you!
We had 2 huge maple trees we had to have removed Browns tree service did an excellent job of removing them the guys were all very nice and kept me informed of everything that was going on and when they were done they cleaned everything up they were amazing!
Brown stayed in communication with me until the job was completed. Karina was very cooperative and understanding my needs. They brought the right size equipment and cleaned area before they left. I strongly recommend Browns Tree Service.
Browns Tree Care completed my huge job of 22 trees down and more and for a better price than other quotes. They had a good-size crew and all of them were very nice, respectful and worked with a smile (even in hot 90 degree temps). One day my daughter and I just watched them work. These guys work hard! We were impressed how much they accomplished and so quickly. Stumps ground down perfectly. They even took down my chain link fence to be able to grind one of them. Then they raked the wood chips to even out the area. Also, when... read more
Brown's Tree Care has done such a great job on my yard. It looks neat and everything I requested was done at a good price! I am so very grateful and I recommend using Brown's Tree Care for you!
Don't hire Browns Tree Care on a daily contract. They charge $4,250 per day, but they do not guarantee that they will work continuously except for a half hour lunch break. When their chip truck gets only half full, the crew stops work while the truck is gone. Worse yet, the crew leaves the jobsite for 1-1/2 hours. When the chipper machine overheats, everybody stands around for the 20 minute machine restart. Bottom line, told to expect 6-1/2 hours and only received 4-1/2 hours. Brown's would only reduce the cost to $4,000!
Business response:
Customer watched the two crews working all day, and never complained. He never left their side, and did not place a call to the office once. When the time came to get payment, he claimed he wanted almost $1,000 off because he did not want to pay the dump truck driver to remove debris from the land. But the contract that he signed said he agreed to paying for dumping. All incoming/outgoing calls are recorded by an outside company, and we have GPS logs on the trucks to prove the driver was only dumping and nothing else. We ask... read more
Frequently asked questions about Brown's Tree Care
How is Brown's Tree Care rated?
Brown's Tree Care has a 3.6 star rating with 14 reviews.
When is Brown's Tree Care open?
Brown's Tree Care is closed now. It will open at 9:00 a.m.
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