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Brown Sugar Bakery

4.4

About this business

Sweet eats and great treats that come from Owner Stephanie Hart and Brown Sugar Bakery. 

Location details

328 E 75th St, Chicago, IL, 60619, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun12:00 p.m. to 5:00 p.m.
4.42,623 reviews
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Jackie Jansen's profile image
Jackie Jansen 
5 years ago

Went to Navy Pier location on Sunday. Ordered two cupcakes and they were very dry with hard frosting definitely not fresh they tasted old. We each had one bite and decided to return them due to this. To our dismay they refused to return and refund. Company policy. What poor product and customer service. Perhaps all the old product goes to the tourist location so they sell them and don’t care. Just awful 

Karen Allen Buford's profile image
Karen Allen Buford 
5 years ago

Great customer service delicious dessert creations. 

Ester Hope's profile image
Ester Hope 
5 years ago

I bought a caramel cake for my birthday. I went to pick it up yesterday and the baker boxed it up. When I got home I removed the top and the decorations were on the roof of the box. I called and emailed. The owner responded this morning saying I could drive back 40 minutes for them to fix it but she wouldn’t give me any compensation or discount. She then tried to blame me. I told her most bakers don’t put the top all the way down when there are decorations. I have bought cakes from them before. The staff were very nice but t... read more

Diane Bradford's profile image
Diane Bradford 
5 years ago

Their coconut pineapple cake is the BOMB!! 

Nikita Mathis's profile image
Nikita Mathis 
5 years ago

love their uniforms...love their customer service! love Their Cakes!! Black Women Rock!! Keep up the Good Bakes Ladies!! 

Shasta Freeman's profile image
Shasta Freeman 
5 years ago

We tried two different slices of cake the caramel and the coconut and they were out of this world! Cake alone was worth the trip from Oklahoma City. 

Kevin Murry's profile image
Kevin Murry 
5 years ago

Brown Sugar Bakery used to be really good before they started pre-cutting their slices. The cake slices were bigger and fresher. 

Shawanta Prince's profile image
Shawanta Prince 
5 years ago

One of the best bakery in Chicago!!! 

Marla Willingham's profile image
Marla Willingham 
5 years ago

Today I drove from Richton Park to Chicago for 5 slices of cake.... As I was placing my order the young lady were bringing out slices from the back! I asked for one and her response was “no! U can’t have these”! I asked very politely why not? She said u have to take one out the refrigerator! I said okay,and walked out the door! I was definitely prepared to spend at least 30$ in the establishment. I was appalled by her behavior and I will not b coming back! I haven’t had a piece of cake as good this bakery... However I will n... read more

Frequently asked questions about Brown Sugar Bakery

How is Brown Sugar Bakery rated?

Brown Sugar Bakery has a 4.4 star rating with 2,623 reviews. 

When is Brown Sugar Bakery open?

Brown Sugar Bakery is closed now. It will open tomorrow at 10:00 a.m. 

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