Brookdale Lakeway Healthcare Center

Judith Gonzalez 

on Google

4 months ago

My son was sent to Brookdale on 11-2-2024. He passed away at Brookdale on 11-24-2024. This place would not let me stay with my son overnight and I told them at other rehab facilities they would let me stay with him. The nite I left him alone I told the nurse I was leaving and would return the next morning. They called me at 6:30 the next morning that he deceased. I don’t know what happened and no one from the facility has bothered to call me at all. I wondered if he called them out because they did take a long time to come w... read more

J R 

on Google

10 months ago

One of my parents has lived here for 6+ months. This place is very expensive, even with Medicare and long-term care insurance. Here’s what I’ve discovered so far: the professional staff are very slow to reply, if at all, to family inquiries; my parent’s belongings regularly go missing; the bed often has dirty or missing (top/flat) sheets; the bathroom isn’t kept that clean; the room is hot in the summer & too cold now, and the room thermostat cannot controlled by patient. On the positive side, most of the daily care , front ... read more

Kimberly Montgomery 

on Google

a year ago

Mom was a resident in assisted living for 13 months before transferring to the Memory Care unit for the last six weeks of her life. We found the staff very compassionate, and they always rapidly communicated with me regarding mom’s care. We are happy she was in good hands! 

Donna Gunter 

on Google

a year ago

The staff here were very responsive to my requests. They were kind, knowledgeable and helpful in every way. My husband received excellent therapy so he was able to return home with even more skills. I highly recommend this center for skilled nursing. 

Art Bedrosian 

on Google

a year ago

We are elderly. My wife has Parkinson's Disease. She needs to have pills administered daily on a rigid schedule. On Friday, she fell and dislocated her shoulder as well as other damage. I recognized I would have difficulty caring for her properly. We admitted her to Brookdale Lakeway Skilled Nursing on Saturday. We told them how important her pills are for my wife's well being and they needed to stick to the schedule rigidly. At 7:15 AM on Sunday, my wife called and said the staff has been non-responsive to her calls for hel... read more