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Brookdale Eddy Pond
- Assisted Living Facilities
- Auburn, MA
About this business
Imagine your life enhanced with interesting people, a place where wellness is a reality, not a dream. A life full of wisdom to understand the power of a redefined independence at all stages of life with family and friends. A place where you choose not to just age well, but live well. Our staff is available 24 hours a day/7 days a week to be alerted to an emergency. We're here to help you through the uncertainty of what's next and provide assistance during the journey.
Location details
669 Washington St, Auburn, MA, 01501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My Mother has been in Brookdale Senior living in Florham Park, NJ and is currently residing in Brookdale in Northampton,PA. In NJ, Brookdale took my Mother's phone away and refused to allow me to speak to my Mother. In Northampton,PA my Mother was injured by their faulty door and needed emergency care. I had to take unpaid leave due to Brookdale refusing to provide details to my FMLA request. Their Management team Christina had read my email and every time I call no one is available. However, they do agree my Mother was seri... read more
Business response:
Our District Director of Clinical Services has sent a message to the email address provided. We encourage you to reach out to her to further discuss your concerns. Thank you.
On 4/17/21, my sister sat in her bed, in excruciating pain for 3 hours. She pushed the nurses call button continuously within the three hours trying to get someone to help her but nobody came. My other sister and I both called Brookdale Willowbrook in Houston, Texas over and over and we never got to talk to anyone because no one would answer the phones. We called both nurses stations on both floors. My sister started pushing that button around 3 pm when her pain first began. It was around 5:57 before someone came into her ro... read more
If your elderly loved one is hospitalized from Assisted Living, be wary if Brookdale insists they go to "nurse assist/rehab" and refuses to take them back right away from the hospital, on the basis that they'll "get more rehab" in a nurse assist/rehab nursing home. Placements in these from the hospital are on a bed availability basis, and you more often than not will find your loved one place in a low rate, poorly reviewed facility. This placement is covered by Medicare so it costs you (and Brookdale) nothing, and is an easy... read more
Business response:
On behalf of the Brookdale family, we wish to offer our condolences on the loss of your parents. We appreciate your feedback and have reviewed your concerns with our management team. The community partners with local hospital and hospice providers on recommendations to ensure the resident is provided with all needed services, and we wish to assure you the safety and well-being of our residents is our top priority.
I moved my older brother into Brookdale Senior Living in Paradise Valley Arizona. Wesley W****** the sales manager was extremely courteous and very professional. The Apartment was very roomy and has a wonderful view. I highly recommend this community.
Nickle and dime residents for everything. Cold food Late medications and emotional distress
Business response:
We appreciate you sharing your feedback. We would welcome an opportunity to discuss it with you personally and hope you will call us at 877-400-5296.
A family placing a loved one into long-term care is in the most vulnerable position and false promises sound like hope. They were dishonest with us from the start. I don't trust the judgement of (some of) the staff and management. Lost possessions, lack of communication about health concerns, and a traumatic visit with an unqualified psychiatrist are additional reasons for my poor rating.
Business response:
Thank you for taking the time to share your feedback and to speak with our District Director of Operations about your concerns.
Frequently asked questions about Brookdale Eddy Pond
How is Brookdale Eddy Pond rated?
Brookdale Eddy Pond has a 3.2 star rating with 62 reviews.
When is Brookdale Eddy Pond open?
Brookdale Eddy Pond is open now. It will close tomorrow at 12:00 a.m.
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