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Brook Lane
- Counseling & Mental Health
- Frederick, MD
About this business
Location details
4540 Mack Ave, Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a terrible experience here, when I went to get evaluated? I’m not sure what it’s called I felt like I was being interrogated. I had to finish my therapists sentences she didn’t know help me in anyway, it felt like I was running the appointment.
This place has gone down hill rapidly. Appointments are never saved, we have shown up with my 9 year old multiple times to be told the our appointment was canceled. Reminders are never sent anymore. The new office is disgusting, should just lock the doors at this point.
Saw Dr Lynn Feldman over video a few times about 2 years ago and I expressed my serious concern that I had ADHD and that I needed help with managing it. I subsequently missed two appointments in a row (because of my then undiagnosed and unmanaged ADHD) and was discharged from the practice. I understand missed appointment rules and etc., but as someone who also works in mental health (with individuals who have SMI), the lack of compassion and understanding for this situation was upsetting. Dr Feldman said she would not make a... read more
Run dont walk from this place. Highly unethical, and willing to put patient lives at risk. And tarnish their medical records for good ole fashioned pettiness, and that tried and true staple: medical gas lighting. Too bad there is No magic pill for just being a POS?
Maybe this will get their attention because voicemails and emails do not. My son was a patient (they kicked him out after missing a phone call appt) he was seen roughly ten times and this organization continues to mail me bills for his services and have not submitted a single claim to his insurance. I have reported them to his insurance company and I suppose before they illegally send me to collections, I better hire an attorney. Avoid this place at all costs. Such a shame with how scarce mental healthcare for kids is.
Frequently asked questions about Brook Lane
How is Brook Lane rated?
Brook Lane has a 2.1 star rating with 33 reviews.
When is Brook Lane open?
Brook Lane is closed now. It will open tomorrow at 9:00 a.m.
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