Not coming back on Healthgrades
2 months ago
07/17/2021, 02:00 AM
I checked in at the front desk. The woman at the desk commented that I had preregistered online, handed me a face mask and I sat down. For an hour. I went to the desk asked if they knew how much longer it would be- apparently the woman who checked me in actually hadn’t. I was called back within 5 minutes, x-rayd and then waited again. 45 minutes. The x-ray tech apologized several times but instead of being called right away, as I had been there for over an hour…I was still waiting. I finally left. I found a new office staff- never met the knee doc. The first clue to me should’ve been the “leave a message if you’d like an appointment when I originally called. Twice. The first time nobody called to schedule. Worst office staff experience ever. The cherry on top was the phone call I got an hour after leaving letting me know I hadn’t checked out.