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Broadstone Sierra Pines
- Apartments
- Shenandoah, TX
About this business
Location details
1615 Sawdust Rd, Shenandoah, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
I lived at Varsity Berkeley (2024 Durant Avenue, Berkeley, CA), managed by Alliance Residential LLC. While the apartment itself was not bad, the managers (Melvin and Donna) sometimes fraudulently misrepresent the condition of the apartment and charges fees in fraudulent ways that are definitely not stated the lease agreement and probably in violation of California Law. Examples: 1) The owner chargers $30/month for WiFi that never worked in the apartment or common areas, (giving us a defective router and/or network configurat... read more
Business response:
Our management team responded to this resident directly.The resident still lives in the same community.
We should have immediately found a different rental company when the lease showed a completely different rate than what was listed on the application for the same unit. They only decided to honor the rate when they learned that we had a screenshot of the application rate. I took a screenshot because we had the exact same issue at one of their other properties in Salt Lake City and unfortunately I couldn't show proof. They say it's an issue with their system but after dealing with them and having the same issue twice I'm incl... read more
Business response:
Hello Mr.Nelson, We are appreciate you reaching and are sad to hear that you are not having a positive experience. Your move out date was extended and your ledger updated by the manager before you even put in this review. We are having a hard time understanding your issue as we thought we gave you exactly what you requested. Thank you for your residency and we wish you the very best.
This company has been completely unprofessional and does not care for its residents. I have been attempting to contact them for weeks. When I finally received an email reply **********was disrespectful and disregarded my questions and concerns. When I asked for someone to return a phone call or communicate other than via email they responded "no one will be in the office for 15 minutes. Bottom line..." This alone is so unprofessional and rude. No one called me back or answered the phone after the supposed 15 minutes and 3 vo... read more
I would never again move into an apartment complex managed by Alliance Residential, as they take advantage of residents upon move out and do not upkeep living areas in the building. I lived at Aspect Apartments for 15 months and as soon as Alliance took over management, common areas and hallways were rarely cleaned and smelled. In addition, they have horrible customer service. After moving out, I was asked to pay for full carpet replacement and was given a bill of $675. I was shocked to receive this bill as we had left the c... read more
can be 0 stars??? really bad service at Broadstone van dorn Alexandria manager never reply to emails *building full of roaches and mice ( i have pictures if you need) *elevator broken all the time ( pictures ??? i have) *hallways smell bad poop of dogs *smoking marijuana ( weed ) inside of building , manager dont care *drunk people at lobby all the time *maintenance never complete but send a email for request complete *car windshield broke *parking lot no light *pool high level of quimical ( am cpo) *they cut the water aniti... read more
Business response:
Hello Mr. Cordero, We appreciate you reaching out and are sorry to hear that you are not having a positive experience.While we do our best to correct all issues reported to us,the only issue that you have reported has been that of marijuana smoking.The manager had asked you to provide a time frame when this was happening so that this could be properly investigated and addressed but she never heard back from you again.There is no record of you reporting any A/c issue.No record or work order from you of any pest (Roach,mice ) ... read more
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Business response:
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I have not been given a lease renewal offer or lease & my lease expired 01/31/2019. I have asked in writing and in person from January 2019 to May 2019 for lease renewal offer and a lease. Instead my rent was increased to month to month rate for May 2019. After I was mailed a bill for amount on my lease in April 2019. Lived in same apartment from 01/2014 to 05/2019, a 1 bedroom & 1 bathroom, 798 sq.ft. Initial rent $1,670.00 on 01/24/2014 raised to $1,860.00 by 02/01/2018. Then by May 1, 2019 couldn’t pay rent online RENTCaf... read more
Business response:
This community is no longer managed by Alliance Residential. This complaint should have been directed at Greystar management company.The edge at Fair fax corner which is now the Finley at Fairfax corner changed management in January 2019 ,so i believe that this complaint is in error as this has nothing to do with Alliance Residential.
Month-to-month tenant @ Monaco Park in LV. Management tried to increase my rental amount by over $1,000(!!!) so that I would have to sign a lease. Over $2,400 for a 700 sq ft garbage apartment? No thanks! Gave notice to quit. Management tried to tell me I had to give 60-days notice. Apparently they have no idea what NRSs are, but it specifically states that tenants who are month-to-month and not under a lease, only have to provide 30-days notice. Paid final month's rent. Received bill from outside company, Debt Logic (whom I... read more
Business response:
Hello, we would love to resolve this for you if this has not been taken care of already.The name and email provided here does not match the record of anyone who lived at Monaco Park.If you could please email details to customercare@allresco.com and also residentcare@allresco.com, our representatives will be happy to assist. Thank you very much!
I stayed in Tradition at Kierland, the customer service does not respond to emails or phone calls. I left voice mails even to get the final settlement details. They will just sent email asking more money without providing complete details and don't even care to respond to follow-ups. My security deposit was not refunded. If you call the leasing office, they will ask you to call the customer service who wont even respond. This is what they send in emails- Please be advised that failure to remit payment in full may result in t... read more
Business response:
This was resolved.
Frequently asked questions about Broadstone Sierra Pines
How is Broadstone Sierra Pines rated?
Broadstone Sierra Pines has a 4 star rating with 648 reviews.
When is Broadstone Sierra Pines open?
Broadstone Sierra Pines is closed now. It will open tomorrow at 9:00 a.m.
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