larry d. on Citysearch
8 years ago
09/27/2012, 08:45 AM
Could not be more disappointed by Broad Street Movers. Where to start? I hired them to unload a truck for a long distance move. I was told to give a call when we were leaving our old apartment. I did. I was then told to call when we were a half hour away. I did that as well. When we arrived at the apartment, BSM's were no where to be found. I called, and got voicemail. I called again. An hour later the guys showed up. From the start they were convinced my couch wouldn't fit in the apartment. I was perplexed by this, as my couch isn't particularly large, and we weren't moving into a typical narrow Philadelphia walk-up. After everything was unpacked, the BSM guys attempted to take up the couch. After about 15 minutes they came outside with the bad news--it wouldn't fit. I was, I think, understandably frustrated. My frustration was exacerbated when one of the movers quipped "that's what you get for moving into a cheap apartment." (Particularly rude, considering I'd just given the new landlord the requisite first, last, security--which didn't feel very cheap).
Our couch was stranded in our shared courtyard/hallway (much to our chagrin, blocking the bikes of our new neighbors) until we could hire hoisters to bring it through the balcony (cheaper to hire another set of movers than buy a new couch). The second set of movers we hired (for another $300) walked the couch into the FRONT door in 4 minutes or less. When I called Michael, the owner of BSM to inform him of all of this, he offered to refund me. Which seemed nice and the right thing to do. When I got the check, however, he refunded me $50 less than what he promised (why was I not surprised?). I've e-mailed and called BSM numerous times with no response.
BSM puts the bully in moving. I'd never recommend them. Even to someone I don't like. :)