Brilliant Earth

Anthony Verfaillie 

on Google

3 weeks ago

Despite reading numerous negative reviews online about this business, I decided to give it a try. Unfortunately (for me), the reviews about poor customer service proved accurate. The staff was quite rude and condescending while we were picking up our purchase. One particularly rude worker insinuated that we would try to leave without paying for our purchase. The entire process dealing with this company was something of a sham. You can't call and get someone on the phone and deal with a manager, etc. You get a call center, an... read more

Briana Shores 

on Google

a month ago

Tracy, it was a pleasure meeting with you! We’re doing engagement ring shopping & we had such a great appointment with you. We loved the options we saw & greatly appreciate your helping putting together a custom ring that I’ve had my eye on for months!! Hopefully I’ll be a fiancé soon, thanks to you! 

Jillian Cruzet 

on Google

a month ago

Had an appointment with Tracy yesterday and it didn't feel like she was very enthusiastic. I was pretty excited to look for engagement rings, especially since it was my first time out to look with my best friend, but not being greeted with warmth wasn't great. We're interested in doing a custom ring, which they would have a team for. I'm just not inclined to work with them further because of this experience. 

Armando Apolinar 

on Google

a month ago

Lauryn at Brilliant Earth was fantastic! She was incredibly helpful in getting our sizes right and guiding us through our wedding band selection with try-ons. Lauryn is personable, knowledgeable, and made the process a pleasure from start to finish. She provided all the information we needed about our rings, making the experience stress-free and enjoyable.