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Brilliant Earth
- Consumer Goods
- Brooklyn, NY
About this business
Location details
60 N 6th St Fl 2, Brooklyn, NY, 11249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I want to shout out SA Vanessa! We had been to Brilliant Earth twice, a few months apart. Vanessa helped us both times and actually remembered us from our first meeting! She went above and beyond to help us figure out what we wanted and really cared about us leaving more informed and confident about the decisions we made. Thanks again Vanessa!
This company sucks. Ordered wedding bands for my wife and I that did not arrive for over two weeks after the promised delivery date. The customer service kept pushing back the delivery and not providing an explanation. Was forced to cancel the order. Really unprofessional and exploitative.
I regret ordering . I would give them ZERO STARS if I could . I ordered diamond earrings as a gift for my mom. They charged me the $4000 and sent me an email 2 days before scheduled delivery date that they can’t fulfill the order because the earrings were out of stock . I called customer support and asked for order cancellation and full refund . Refund will take 4-7 business days . So here I am , out of money and NO GIFT to show for my mom’s upcoming 70th birthday . Thank you Brilliant Earth ! I hope this reaches as many dau... read more
I was in search of an engagement ring for a while, visiting various locations, and couldn't find the help and assistance needed to move forward to purchase anything. Heard about Brilliant Earth from a friend who purchased his engagement ring. Entered and they made time for me to see and break down the differences between diamonds while also building the ring virtually to see how it would all come together. Differences in prices to help fit my budget. Anthony Sanmartin helped me out a great guy who made my experience 100x eas... read more
Amazing experience from start to finish! The ring came a few days before delivery and looked exactly as we hoped! Customer service was beyond helpful, especially Vanessa Powell! I'm glad we went this route even for a real / non-lab ring because of their sustainability practices and helpful customer service.
Frequently asked questions about Brilliant Earth
How is Brilliant Earth rated?
Brilliant Earth has a 4.3 star rating with 132 reviews.
When is Brilliant Earth open?
Brilliant Earth is closed now. It will open at 11:00 a.m.
Need help? Contact us.
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