Michelle Stevens Markley on Facebook
2 years ago
09/01/2020, 04:09 AM
5 out of 5! Pediatric Dentist - Dr. Higgins
Orthodontist - Dr. Schneider My 6yr old son gets very anxious when we go to the dentist. Recently we switched and now have seen Dr. Higgins a few times. He's just wonderful makes my son so very at ease. Lets him touch the tools before he uses them, shows him what he is going to do prior to getting near his mouth. Asks for permission to look for “sugar bugs” in his mouth. Once my son was scared and said “No” so the dr talked to him and reassured him a little more, then My sone was a-ok. My other son who is older (12yrs old) has seen Dr. Higgins as well. He loved how when he told him the water kind of hurt his teeth (prior to anything being done) Dr Higgins asked if he would be comfortable if the water was sprayed on his cheek and my son agreed. My son was so happy he actually listened to him. Also, we have seen Dr. Schneider (orthodontist) for my older son He was very transparent on how things would/should go. How long braces would be on. We all discussed (my son included) what we wanted to accomplish in the end. He was very open to answer any crazy questions we had to make us feel at ease. Sara, a tech was so Amazing! She was straightforward about price, what insurance covered. She even messed with her program to figure out what don payment I would need to get the monthly payment I wanted. The staff, Especially Sara lol she’s funny, honest and laid back. Everyone is very quick and efficient to helping us with the intake process as well as any payment or paperwork prior to leaving. Other staff I cant remember her name :(. She has been upfront with me about all pricing. Even looked up insurance information for me right then and there! They seem to all like their jobs. Greeting you and helping when on the phone or entering in the computer. You're not standing there being ignored while they input information on the computer. I also saw members the staff helping each other out very willingly and quickly to assure an issue was soled quickly for someone on hole. Just awesome as a team. The whole place is great!