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Brigham-Gill Motorcars Inc- Jeep

4.6

About this business

Location details

817 Worcester St, Natick, MA, 01760, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.61,229 reviews
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Eric D's profile image
Eric D 
a month ago

Financed a BRAND NEW Ram 1500 5.7 hemi torque here which has been noting but defective. At the time I was auto illiterate( currently still) but i noticed then addressed my concern about headlight that had water already runing inside the part in which my sales *** stated " Don't worry about it it's noting" .I've contacted countless times made countless attempts & was laughed at by a female manager, passed around departments to no avail, & hung up on.I haven't given up but it's continues to be dragged as the dealership continu... read more

Arlene S's profile image
Arlene S 
a month ago

Bought car off the parking lot in May. Alarm keeps going off randomly at hours of day and night. The good Used Car Sales Mgr has tried to make good but issue remains unresolved. We are working with the customer in getting this rectified. We sent the vehicle to the local Nissan Store and they were unable to locate the problem. Currently, Maurice my pre owned manager. Is working with the customer to trade her out. This is an unfortunate situation that we are working on resolution. 

Sarah O's profile image
Sarah O 
a month ago

On day 3 of owning my car the check engine light came on. They said it was a “screw loose” then popped my tire test driving it and tried to blame me and patched it knowing they sold me dry rotted tires. Then the car developed a wobble after they hit something test driving my car for the check engine light. I’ve had NO help from them to take the car back after bringing it 3x to them personally and they can’t fix it and then to a licensed dealership and they wanted to involve an engineer. On top of having a broken glove box. T... read more

Jaglyn B's profile image
Jaglyn B 
a month ago

To Bob F****** I have bought all of my cars from Firkins, starting with my very first car, and have only gone to them for years. Recently, I had my Jeep towed in after making an appointment, but when it arrived they refused to accept it and would not even let the tow truck driver drop it off. In addition, my mother has had her vehicle serviced there multiple times and each time there were mistakes. Instead of admitting the errors, they acted as though it was her fault. Because of this history, I believe the refusal to accept... read more

Frederick G's profile image
Frederick G 
a month ago

Had the truck for a few weeks and started having issues with it. Now they don’t want to fix it or make it right. 

Carter D's profile image
Carter D 
a month ago

Ran my credit 4+ times after we agreed to run it once. Then said the form they had me fill out to run it once gave them the right to run it 50 times. Then preceded to say that I am too incompetent to read the forms and that my dad should have taught me how to read better. All of this because they wouldn't accept my financing that I was already approved for. 

Elizabeth L's profile image
Elizabeth L 
a month ago

I took my car to the service department due to my car wobbling because I fully expected them to check out my concerns. I had taken it to the ****************** in ************ and the service advisor told me that I just had too much air in my tires. When they did the initial inspection, I was told June 24,2025(through text) that there was residue on the CV axle. I called to check up on it June 27, 2025. I was told my service advisor ******* was busy. I then receive a text message from ******* stating that she had the mechani... read more

Meshell B's profile image
Meshell B 
a month ago

I purchased my car from another place down the street and had the worst experience. As soon as I spoke to *** I knew I was in good handles. *** went above and beyond to figure out the issue with my car. And, he did just that. My car is running better than when I bought it. Rod has insured that my next vehicle will be from this dealership! Sorry to hear that you had issues when purchasing your vehicle but all's well that ends well. Glad ****** and the team were able to to assist. Thanks for taking the time to fill out a revie... read more

Thomas N's profile image
Thomas N 
a month ago

I brought my vehicle to **** Martin due to two issues: an EPC light causing limp mode and what I suspected was an oil leak, all while I had an extended service contract. After two weeks in total, I was informed that they found no oil leak, contrary to my observations and concerns. A simple inspection on a lift would have revealed the leak I was experiencing since it was visible on the inspection video I got from VW Akron. Additionally, I was presented with an estimate of $4,500 for new piston rings not covered by warranty or... read more

Frequently asked questions about Brigham-Gill Motorcars Inc- Jeep

How is Brigham-Gill Motorcars Inc- Jeep rated?

Brigham-Gill Motorcars Inc- Jeep has a 4.6 star rating with 1,229 reviews. 

When is Brigham-Gill Motorcars Inc- Jeep open?

Brigham-Gill Motorcars Inc- Jeep is open now. It will close at 6:00 p.m.  

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