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Bridgecrest
- Financial Services
- Mesa, AZ
About this business
Based in Gilbert, Ariz., DriveTime is an integrated car sales and financing company that offers credit solutions, and vehicles and customer services. It offers a wide range of services, including 53-point inspection, Experian AutoCheck, an auto history database and DriveCare limited warranty plans. The company provides online credit application and other financial options through lenders. It also provides vehicles of various makes, including Acura, Buick, Chevrolet, Chrysler, Hyundai, Infiniti, Isuzu, Lincoln, Lexus, Scion, ... read more
Location details
7300 E Hampton Ave #101, #101, Mesa, AZ, 85209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are ripping people off. There loans are a rip off. The interest rate is being paid off before the principal. I would not ever do business with this company. You couldn't even do a trade with the vehicle because your principal takes that much longer to pay down. Complete rip off . This company should be investigated and looked into. Companies like this make a bad name for other companies that are legitimate. I have never had a loan where it takes that long to pay off the vehicle. Then they had the nerve to tell me to do ... read more
No no and no! I would not recommend bridgecrest to anyone.
Business response:
Thank you for bringing your concern to our attention. I regret to hear you have become displeased with us and sincerely apologize for any frustration you may have experienced. We appreciate your feedback and encourage you to send us a private message for best assistance. We will be with you momentarily. Sincerely, Denisse – Online Customer Service Team
I purchased a car through Carvana and they use Bridgecrest to finance. The APR I was offered was high, but I accepted it because it was the most convenient way and I knew I could always refinance. I’m now trying to refinance because I was offered a rate almost 6x lower than my rate with Bridgecrest, but Bridgecrest is making it impossible to refinance by constantly delaying the time it takes to send me necessary documents. The creditor I’m trying to refinance through cannot believe how complicated Bridgecrest is making this ... read more
RecommendedGenevieve provides outstanding service. communication skills are above n beyond. Genevieve has a pleasant and clear way of understanding.
Business response:
Hello Emilio, Thank you for your feedback. I am glad to hear your recent interaction with Bridgecrest was great! Please feel free to reach out should you have any questions or concerns in the future. We are happy to help in any way we can. Have a wonderful day! Sincerely, Denisse – Online Customer Service Team
Not only are they extremely high interest loans but getting a straight answer from them is unbelievably difficult. I was trying to see how to get my principal paid down. My current interest is at 8.30 PER DAY. I asked my roommate to use the text option and get the address to send it to. It was not a question specific to my account. I have screenshots of the refusal to provide a simple address.
Business response:
Hello, Thank you for bringing your concern to our attention. I regret to hear you have become displeased with us and sincerely apologize for any frustration you may have experienced. For best assistance, please send us a private message with additional details regarding your concern. We will be with you momentarily. Sincerely, Denisse – Online Customer Service Team
They illegally repossess and damage cars that are paid up and nothing is owed. Returned my car that was up to date on payments in a non-driveable condition.
Business response:
Hello Taryn, Thank you for reaching out and taking the time to share your feedback. I’m sorry to hear you are dissatisfied with Bridgecrest and truly apologize for any frustration you may have experienced. Please feel free to send a private message should you wish to discuss this matter further. Sincerely, Denisse – Online Customer Service Team
They offer zero assistance too customers who lost jobs or income during pandemic. That lets you know they are only out for the money and not the people. Go anywhere but here!!! Or just take the bus 🤷🏾♀️
Business response:
Hello Nina, Thank you for taking the time to share your feedback. I’m sorry to hear you are dissatisfied and apologize for any frustration you may have experienced. Please feel free to reach out via private message with any additional information regarding this matter. We will be with you momentarily. Sincerely, Lacey- Online Customer Service Team
Just don’t deal with them.... you’re better off buying a cash car or a bike 🤷🏾♀️
Business response:
Hello Keidra, Thank you for taking the time to share your feedback. I’m sorry to hear you are dissatisfied and apologize for any frustration you may have experienced. Please feel free to reach out via private message with any additional information regarding this matter. We will be with you momentarily. Sincerely, Denisse – Online Customer Service Team
I paid off my car....now they won’t send me my title....stay away from this company if you can...
Business response:
Hello Marc, Thank you for reaching out. I'm sorry to hear about the situation described and truly apologize for any inconvenience it may have caused. I would like the opportunity to review this matter further. To do so, please send us a private message. We will be with you momentarily. Sincerely, Denisse – Online Customer Service Team
Frequently asked questions about Bridgecrest
How is Bridgecrest rated?
Bridgecrest has a 3.4 star rating with 5,843 reviews.
When is Bridgecrest open?
Bridgecrest is closed now. It will open tomorrow at 9:00 a.m.
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