Brian Hilton Toyota Wyong

vimal cv 

on Google

4 days ago

My car serviced at Wyong store. Dropped car at 9 and service completion was agreed at 2 pm. As no notification received from them by 2 pm, I started ringing them from 2 pm. To my surprise, even by 3 pm no one was available to answer phone in service department. Tried a few times at different times and still the same. Finally kept the phone going and eventually answered after 40 minutes on continuous waiting. It's ridiculous. If you select sales or reception when the phone rings, someone will answer and then transfer to servi... read more

Julian Collins 

on Google

4 days ago

We recently dealt with Issac the service manager at North Wyong when we had a warranty issue with our N80 Hilux. His communication and professionalism was second to none & made the process seamless. Thanks also to the mechanic who completed the work, I think his name was Callum, the car is running fabulously. Much appreciated. 

Nazmul Khandaker 

on Google

2 weeks ago

I am really sorry to say, it was really unexpected and bad customer service experience that we had at Brin Hilton Toyota Wyong on 13th of October by the sales manager Ben. He doesn't know how to serve a customer. He's approach was different and rude. He was saying " if you don't want to buy why you come here?". I did not expect this type of service from a well known and established company like Brin Hilton Toyota outlet. He should respect the customers. Customers can come and check as many times as they want. I just put 1 ⭐ ... read more

Jane McWilliam 

on Google

2 weeks ago

Paid a holding deposit for a car I was interested in but decided not to buy. Was assured at the time the deposit was fully refundable. I’m sure it is. But have been trying to get it back for more than two weeks and am still waiting. It’s like - not my department sorry, but the sales related contacts I have are the only ones I can contact. Bit frustrated and disappointed. 

Jenny Rowe 

on Google

3 weeks ago

Very disappointed with the service we received at Brian Hilton Toyota Wyong. We test drive a new car in March and were led to believe we could well get our new car in July, so agreed to pre trade our Corolla, at a much lower price than what it actually sold for. We were also told that we would be rung at the end of every month to be updated on when we were getting our new car. We then found out via google that there was a new model being brought out, so we rang the dealer to try and find out what was happening with our car. ... read more