Braztech International

Tina M 

on BBB

5 years ago

Recalled revolver returned in Oct. 2019. Replacement promised on 3/2/2020. Can't get through to customer service. No response to emails. No replacement sent to Academy as promised. Worst customer service I've ever dealt with. 

Cary T 

on BBB

5 years ago

My gun went for repairs and determine unrepairable, supposedly the where gonna send a new Taurus for replacement. Sent August 2019, still dont have it April 2020. Cant contact these people thru phone or email. They never answer. 

Steve M 

on BBB

5 years ago

I bought a Rio Grande .45/70 it was defective, brought it back to the shop I bought it from the next day, didn't even have it 24hr. Was told it would take 6-8 weeks, ok fine. Six months later after calling many times, I was told it was not repairable. I played $475 for it and they will only give me $375 in credit, once again fine, but the only gun the have in that price range is a .22. They must have bad quality control, now I'm out of luck. I hope their not in business much longer!! 

Tom M 

on BBB

5 years ago

I am one of many that had a Rossi revolver recalled due to a safety issue. I have had dozens of contacts with Rossi since August 2018 and today 4/8/ 2020. Rossi first told me my revolver would be repaired and returned to me in 15 to 18 days. Repeated attempts to contact them resulted in unanswered emails, phone calls not completed, and promises over the phone were not successful. I got a phone call the last week of Feb. 2020 . The person on the other line said my gun could not be repaired and I would receive a Taurus mod.605... read more

Frank Z 

on BBB

5 years ago

I have sent ***** a model******* revolver for the recall repair. They sent me a letter saying it was received on 09/25/2019, and it should take about 12 weeks to process. I have not received any info from ***** since then. The website address for checking the progress of my repair *************************** does not work. It leads to a 404 Error page. No one answers their phones either. 

James J 

on BBB

5 years ago

Hello All, A great site to file your complaint is **************** Let others know what a rippoff Braz-Tech International (parent company to Rossi, Taurus and Heritage) is. I'm still waiting for my repaired revolver. Can't get through to anyone with the four different phone numbers I have. Select the appropriate options and then listen to acoustic guitar music the rest of the time you're on hold. 

Michael D. 

on BBB

6 years ago

I have a number of rossi firearms. Twice I have ordered stocks or forearms for one or more of my guns. Twice I have gotten the wrong item even after explaining in detail what I wanted. The last time Nov. 18 I ordered a full size buttstock and was sent a youth sized one after specifically stating that I wanted a full size stock. After several calls I learned that they knowingly sent the wrong one because they didn't have the correct one. I was told to return the stock and I would receive credit for it. It has been approximate... read more

Ike J. 

on BBB

7 years ago

Hi All, More than 24 months I waiting for repair rossi rio grande rifle (finger lever), ( still waiting for repair), (brand new rifle under factory warranty), no one ever called me more than 24 months to tell me what's going on with my rifle. I do not know at all what's going on. Whenever I call they tell me to wait for parts. I'll never buy anything from Rossi. Bad experience with these customer service people and rossi product. >>>WORST,WORST,WORST "BRAZTECH INTERNATIONAL COMPANY" in Miami,FL. <<< I'll never buy anything f... read more

Robert R. 

on BBB

7 years ago

I sent a damaged revolver to Rossi, they informed me it was in repairable. I was did appointed and assumed I was out of luck, (total loss). But happily, the customer service agent told me they would be replacing it. As they no longer produce that particular firearm any longer, I was told to choose from four revolvers to replace it with. Turns out I will be receiving a better revolver than I originally purchased. SUPER! customer service. Rossi rocks!