BrassCraft Manufacturing

R DIGREGOR 

on Google

8 months ago

My new house came with a Brasscraft toilet valve. Looks great, BUT, the shinny shutoff handle is made of plastic. Broke the first time I shut the water off. Junk! When I called and emailed the company to get a replacement, They told me to go to Home Depot. The depot doesn't carry replacement handles. Only complete valves at 10 bucks a shot. I called and emailed again asking for the replacement part, and was totally ignored. Really? A ten cent part couldn't be mailed to keep a customer happy? Stupid! I will replace the valves... read more

Anonymous 

on Google

a year ago

I bought a Brasscraft product (“BrassCraft Repair Kit for Multi-Turn Stops”, R15S-11) and was surprised to see that the product comes with a handle and screw but doesn’t have a threaded stem to accept the screw so the handle can be attached. A self-tapping screw is included in the package. It’s extremely difficult to hand tap a metal screw into a metal stem, and this makes the repair process frustrating and much more difficult. Either product design or quality control is deficient for this product. 

Kevin Sukhu 

on Google

a year ago

I bought a Brasscraft product (“BrassCraft Repair Kit for Multi-Turn Stops”, R15S-11) and was surprised to see that the product comes with a handle and screw but doesn’t have a threaded stem to accept the screw so the handle can be attached. A self-tapping screw is included in the package. It’s extremely difficult to hand tap a metal screw into a metal stem, and this makes the repair process frustrating and much more difficult. Either product design or quality control is deficient for this product. 

Cohen Heating 

on Google

3 years ago

We are a small business that has been in business for over 60 years. We done business with Brass Craft for years. I recently submitted a purchase order and they sent an email back stating that they would not do business with us anymore due to lack of sales which is bad business. Unfortunately we cannot produce the numbers big companies can but you don't throw the guys aside that have been supporting you for years even if it is a small quantity order.