Brake Masters

Be Aware 

on Dex Knows

11 years ago

Crooks! I cannot believe this place!!! I can't even give them a star! I just had a friend in Flagstaff get talked into a "needed" timing belt. Timing belt was replaced and the first time she drives her car it overheats and the head twists up and now back in the shop for a new head! AND THEY ARE CHARGING HER!!! BEWARE don't use them unless you like throwing money away! Super angry even as an innocent bystander. I also had my brakes fixed there ONCE! Got a quote of $189, came back to a $440 dollar bill and a broken ABS sensor,... read more

CP 

on Dex Knows

12 years ago

These guys will try to work you and are not the most honest. BEWARE. They smell of scam.I took in my vehicle just to get shocks done, they call me on the phone and tell me to sit down. They then proceeded to tell me that I needed $2500 worth of work (basically replacing my front end) and that they could do financing. I decline and just get the shocks done. I go to pick up my vehicle, and they give me a quote for the services they recommend I get after the shocks, it totaled up to $862. Now, my shocks job cost $462, so $462 +... read more

unhappy pappy 

on Dex Knows

15 years ago

lies very unhappy. i got bad customer service and that was from the owner brett. and i think happy pappy from prev. review works ther who else would write a 5 star review 3 years late? 

gonesomewhereelse 

on Dex Knows

15 years ago

They want you to go elsewhere! I will from now on (and so should you). Over the last few years, I’ve been going to the Flagstaff Brake Masters for my oil change and tire rotation. I’ve been using one of their “rebate” coupons that regularly fill up our mailbox along with other junkmail. Today at check out I’ve been bluntly told (apparently by owner’s request) that I SHOULD NOT BRING my car in anymore because they are losing money by only doing an oil change/tire rotation. Not sure why they advertize their oil change service ... read more

cheated 

on Dex Knows

15 years ago

LIARS AND CHEATS! I am a female (don't know cars) and recently had grinding in my rear brakes. I took my car to Midas and received a quote of about $600 for pads/rotors and labor. I took it to Brake Masters and they proceeded to tell me that I needed brakes/pads/calipers and an axle reset..an axle reset..what even is an axle reset?? They quoted me $1300. Really?? I took the car to the dealer and the pads and rotors replaced for $355. LIARS AND CHEATS...and since then I've heard more stories of them taking advantage of unsusp... read more

happypappy 

on Dex Knows

15 years ago

JUST RIGHT! I had brake work done there 3yrs ago and havent had any problems with the work they've done since. They gave me a free oil change because of the money I spent there. Seemed to be very knowledgeable and nice. 

hi 

on Dex Knows

16 years ago

how i was very happy with the service i got there 

nothappy 

on Dex Knows

17 years ago

Unprofessional I can't comment on their service, because I didn't get that far. We went in to have them look at our brakes, and to get a quite. We walked in, waited for about 5 minutes until someone finally came to the counter. We told them what was wrong with our brakes and asked the man working what he thought it was. We asked him a two part question (not a yes or no question) and with glazed over eyes and an unexpressive face said, "yeah that's what it is". All we could say was, "What...that didn't answer our question." W... read more