BrainDocs

Erica F 

on Google

a week ago

I want to start by saying that I absolutely love Jennifer. She has been wonderful to us, and my frustration is not with her. What I am very disappointed in, however, is the way the office handled billing for an ESA letter. I was never told there would be a $30 fee, nor was I informed that my card would be charged. I only found out after checking my bank account. When I called, the only response I got was, “I assumed you knew.” As a single mom who has to count every dollar, this was incredibly frustrating. Clear communication... read more

Skiibo 

on Google

2 months ago

It’s incredibly difficult to get refills taken care of. Even when I called the office multiple times over multiple months, they’ll blame anyone but themselves for my prescription not being refilled. I’ve been off my medication for three months now, cold turkey, because no one seems to actually communicate with each other. Even when I called them, my insurance, and my pharmacy, nothing happens. When I finally had my appointment, my doctor told me that “the front desk probably assumed you figured it out since you stopped calli... read more

Tereza Spangler 

on Google

5 months ago

I will share my good and bad points of this practice. Jennifer was my first Psychiatrist on my journey for better mental health. She is very nice and I liked her. She would try to fit my appointments in around my work hours. I also liked how she would get me resources and how to help me get school accommodations. She herself as a person is not my issue. The front office staff is not helpful and I’m not sure they even give messages to the doctors. Sometimes I have to call multiple times to ask for a refill. This last time I w... read more

Nichole Hernandez 

on Google

7 months ago

I cannot recommend Kristen Shaper highly enough. It was incredibly difficult for me to open up about losing a parent while dealing with an addict parent as well, but she made the process so much easier. Her gentle and caring approach created a safe space where I felt truly heard and supported. Kristen consistently goes above and beyond, always demonstrating a level of dedication and compassion that is truly one of a kind. Without her insight and support, I would not be where I am today. If you are looking for a therapist who... read more

Vanessa Baluja-ahearn 

on Google

10 months ago

My husband STRUGGLES to get his medications filled here. He has gone several weeks without it because he can't get the doctor to fill it! The people in the front office are not much help. It's demoralizing for him to struggle with this every.single.time. I would not recommend this place.