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Bountiful Utility Department
- Electricity Suppliers
- Bountiful, UT
About this business
Location details
790 100 E, Bountiful, UT, 84010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
These guys are absolutely terrible. Power is cheaper, sure, but I know for a certainty that I called to cancel service before I made my move to a new city, but I'm still getting power bills! When I called to inquire about why I'm still getting billed, the person (who I will not name because I don't want to ruin their character) I talked to was super condescending and treated me like I was stupid and was basically implying that I was a liar. They acted irritated that they had to investigate and gave off a sense of being incon... read more
This 1 star is just in regards to their payment system. They wont allow the customer service reps to take payment over the phone anymore, and make you use an annoying and frustrating automated phone system. Then to make a payment online they push you to a third part payment system that charges you fees to make a payment even if you use an echeck. It is only $1.25 for echeck but that is ridiculous to charge a fee to pay through a checking account. They also try to "encourage" you to pay with a credit card which has a 3% fee. ... read more
First and foremost, customer service is non existent. Terrible at communication within actual open hours and sadly, if living in bountiful, you’re stuck dealing with it. Will unfortunately be continuing said association with this company, but with a VERY different mindset towards this company, and it’s disrespect.
Entrance is on the west side of building the directions sent me to the staff side of the building.
Horrible customer service. The ones that answer the phone are so disrespectful and rude. Throughout the pandemic up to today it has been very difficult to work with this department. The online billing is still messed up and if you overpay it's very hard to get the issue resolved. If you underpay you are belittled, treated very bad and get your power turned off. Trying to reach a supervisor is a dead end because the person is always "out of the office." It really feels like we are trapped having to use this department.
Frequently asked questions about Bountiful Utility Department
How is Bountiful Utility Department rated?
Bountiful Utility Department has a 2.2 star rating with 30 reviews.
When is Bountiful Utility Department open?
Bountiful Utility Department is closed now. It will open tomorrow at 7:00 a.m.
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