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Bond Logistics Car Rental
- Transportation Services
- Warner Robins, GA
About this business
Bond logistics car rental is located in Warner Robins GA. Our fleet comprises of all vehicle type and class to meet your travel need. Amongst them are the Compact car, Economy car, Midsize sedan, Standard sedan, Full size car, Compact SUV, Midsize SUV, Full Size SUV, Premium SUV, Minivan (7 or 8 passenger), 15 Passenger VAN, Full size Pickup Truck, Electric vehicle like the Tesla Model S and so much more to list. For your holiday, vacation and family trips, we recommend the Tahoe, Yukon and Suburban. We also have the 8 passe... read more
Location details
108 Marshall Ave, Warner Robins, GA, 31093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:30 p.m. | |
| Tue | 7:00 a.m. to 11:30 p.m. | |
| Wed | 7:00 a.m. to 11:30 p.m. | |
| Thu | 7:00 a.m. to 11:30 p.m. | |
| Fri | 7:00 a.m. to 11:30 p.m. | |
| Sat | 7:00 a.m. to 11:30 p.m. | |
| Sun | 7:00 a.m. to 11:00 a.m. 12:00 p.m. to 5:00 p.m. |
Made THREE reservations with the guarantee that they had equipment on hand. Did not call, but hid behind app stating that equipment was only available 99 miles away, making us think it was a glitch, and then having an in person rep tell us we're SOL because she does not care, she supposedly doesn't have any trucks or trailers, despite a packed lot. All this after I had to call THEM because they refused to call and tell us what was going on, and they CONFIRMED OUR PICKUP THE ***** BEFORE. Now we have no options available and ... read more
Business response:
Hello ***** I am sorry for the problems with your reservations. Unfortunately, I was not able to locate them using the information provided in the BBB Review. Please provide the name and email address listed on the orders so we can have the appropriate scheduling manager review them. I apologize again for any inconvenience this caused you.
This company has acknowledge on speaker with a witness that despite a customer declining extra equipment with the rental truck, it will still charge for it. I had a 2 hour pickup truck rental to move a patio set from store to home. I purchased rope at the store. All these unsuspecting customers are paying for services/equipment never received. When would someone require boxes, moving pads, cushions or anything else when moving a small patio table and chairs.
Business response:
Hello Rob, I am sorry about the issues you had with the order. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
UHaul is BBBs opportunity to Change Course Allowing for ************************************************** Buying and closing on a new home is such a joyful time DECIMATED ERADICATED OBLITERATED via multiple cancellations by our local branch, despite multiple confirmations. Any positive emotion we could have had has been stolen by this company and now we face hundreds in losses from movers and fees that under the assumption Uhaul could follow through with their own policies. If given the option to move again through this com... read more
Business response:
Hello ******** I am sorry about the issues you had with the reservations and lack of availability. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
The company does not honor reservations. They leave customers in the lurch and should be forced to make their policy clear upon reservation. They canceled an order less than 12 hours before pick up, with nothing but an email at closing time so it could not be disputed. The following day (after the original reservation had passed) they tried to substitute a smaller truck that was over 3 hours away one way, with only a $100 discount. The "discount" doesn't even cover the cost of gas needed for the change, not to mention time a... read more
Business response:
Hello ******* I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
There was no ownership from the people I spoke to over the phone. One helped changed my reservation but misquoted me, next person told me someone will call back & obviously no one did and the third person transferred me back to the automated system. I wrote an email to online support, they emailed the ************ ** location and guess what happened. Nothing.
Business response:
Hello **** I am sorry about the issues you had with getting on with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
I would give zero stars if possible. I booked a truck 2 weeks before an out-of-state move Jul 30th. At about 3pm Jul 29th, Uhaul calls to tell me there are no trucks in my vicinity and I'd need to drive 120 miles to WI (from IA) to move to MN. What's more callous is the heartlessness of these people, no remorse whatsoever from the lady (****) who called me. She kept asking me if my move was flexible because most rental landlords just let you hangout after your lease was over. Even worse, she told me the soonest the company a... read more
Business response:
Hello Tobi, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
They have zero idea what the word reservation means. When I went online to their website and searched for the truck that I needed, it clearly stated that they had one for the dates I needed it, alright cool, I put in all the info to make the reservation, and thought all was alright. Well two days before the move I get a call from the store saying that they no longer have the truck, and the closest one available would be over 30 miles away, no car trailer available so I can't drive to pick it up. Completely messed up my movin... read more
Business response:
Hello ***** I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
We rented a Uhaul over three weeks ago to move our daughter to college TOMORROW. We just received a callless than 24 hours before we were to pick up the truckand were told they have no trucks available. Now we are scrambling to determine how we are going to move her. POOR customer service!! Never rent from **********************!
Business response:
Hello *********, I apologize U-Haul was not able to fill your reservation. Unfortunately, I was not able to find it using the information provided in the BBB Review. Please supply the name and email address listed on the reservation so we can access it and forward your concern to the appropriate scheduling management team. I apologize again for the inconvenience this caused you and your family.
Terrible terrible terrible company process and custome service.Placed an online order on May 17 for a hitch kit, I thought that I could attached it to my SUV and bring my kids to have a wonderful vacation, but I was wrong. Today is Jul 27, I still did not recevie the hitch kit. However, my vacation days have finished already.U-Haul screwed-up my vacation plan!!!!!!!Called customer service more than 10 times , every time were a long waiting. After explaining my case, the agents always say that they will send email/leave a mes... read more
Business response:
Hello ********, I am sorry the hitch was not received in time for your vacation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again this happened.
Frequently asked questions about Bond Logistics Car Rental
How is Bond Logistics Car Rental rated?
Bond Logistics Car Rental has a 1.5 star rating with 856 reviews.
When is Bond Logistics Car Rental open?
Bond Logistics Car Rental is open now. It will close at 11:30 p.m.
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