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Bob Ward Companies
- Home Builder
- Edgewood, MD
About this business
Bob Ward Companies is one of the leading homebuilders in metropolitan Baltimore, and builds communities of town homes and single family homes. Since 1983, the firm has served more than 3,000 families. The homebuilding industry, both local and national, has presented some of its most prestigious awards to Bob Ward Companies, recognizing the company's standards of excellence. The company s portfolio comprises office buildings, shopping centers, downtown parking garages and multifamily communities. The services offered by the c... read more
Location details
2700 Philadelphia Road, Edgewood, MD, 21040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 11:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Bob Ward Companies is the worst company I have ever had the misfortune to deal with. Bob Ward deserves zero stars. Ward himself and his staff are rude and unwilling to do the right thing. They are NOT customer service oriented - it's all about what they can get away with. Their "customer care managers" just play games with you and torment you....like schedule 9 different trade contractors to all show up at your house at the same time in the morning so it's impossible for you to watch them to ensure they do the work properly,... read more
Business response:
Bob Ward Companies' policy is to avoid discussing customer specific issues in a public forum. We also acknowledge that there are often two sides to disputed issues. We take great pride in al of the homes we build and work hard to set customer expectations, which we are committed to fulfilling.
If I am going to spend half a million dollars on a product or service I expect a certain level of customer service. Find something wrong with your brand new construction? YOU have to call the vendors and get it fixed. Report a problem with your new home? YOU have to call and follow up. Bob Ward not fixing specific items that are outlined in closing documents, YOU have to work around their schedule. The fact that this company doesn't even attempt to work around the customers schedule should have been a huge red flag when it c... read more
Business response:
Bob Ward Companies appreciates all customer concerns including those directed to the Better Business Bureau. We do not discuss specific customer issues in a public forum but do want to respond regarding our policies. We understand that our customers have very busy schedules and that taking time off for service calls is often an inconvenience. At the time of contract we explain in writing that all service work, other than emergencies will be completed Monday through Friday between 8:00 a.m. and 4:00 p.m. This policy aligns wi... read more
Frequently asked questions about Bob Ward Companies
How is Bob Ward Companies rated?
Bob Ward Companies has a 3.2 star rating with 40 reviews.
When is Bob Ward Companies open?
Bob Ward Companies is open now. It will close at 6:00 p.m.
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