Bob Utter Ford

Gwendolyn E. 

on Birdeye

2 weeks ago

You will get a more honest deal at "Joe's Just got into Town " Tote the note. Picture the shadiest caricature of sleazy car salesman you have ever seen and multiply exponentially.If you do go there don't take anything of value and lock your car when you get out. GOOD LUCK. Place is full of sociopaths. 

4+ photos

Jan A 

on BBB

9 months ago

My chief complaint today is that when the mechanic at *** Utter service **** changed the valve cover gasket on my car, which costed $196 & he failed to replace the oil that was lost during the process, & if I hadn't checked my oil as soon as I got home, I might have driven the oil out & blown my motor up. It's common sense to know you need to replace the lost oil. I had to put 2 quarts of oil in my car myself. When I called them to let them know the oil was low, they just said the mechanic only did what was on the ticket. Is... read more

Doug M 

on BBB

9 months ago

Contacted ****************** about a car purchased brand new in 2017 with a blown head gasket at 83k miles. **** advised me to take my car to a dealership for diagnosis to determine if they would provide financial assistance with any repairs. I was called a week and a half into them having my car telling me it would be $1100.00 to pull the head I was told in the event **** would provide any assistance this is part of the diagnosis process and **** would cover 60% of the cost if it qualified. A week later Bob Utter Ford calle... read more

Carl F 

on BBB

a year ago

Reached out to the dealership about an escape they had on sale for a great deal and was informed that it was out as a loner and would be returned that day and would be available for me the next day they would get it serviced and have it ready for me, Told them I was available that day but would wait for the next day as they requested and would be there about 1 or 2pm. Receive an email from them stating they sold it after it was serviced. This is the worst customer service as I was ready the day, I inquired about it but was t... read more

Steve B. 

on Yellow Pages

2 years ago

Had oil changed in 2 vehicles, front aligned on 1. Very fast service and reasonable rates! Phillip was our service advisor and was very pleasant and professional! 

Matt W 

on BBB

2 years ago

Advertising at one price and then changing the price when called. Added $15K to what was advertised on the internet. Even got a note with the window sticker and the price. Watch out!! 

Patricia F. 

on Yellow Pages

2 years ago

They fixed my car and I got very good service. 

Rick G. 

on Birdeye

2 years ago

Seven months later, with nothing but continual intermittent electronic issues after new wiring harness was installed because they could not find the problem, finally truck quit starting. Had to tow 50 miles back to shop. Vehicle arrived at Utter on Monday 5/2. Asked Jason how soon to look at, said "maybe tomorrow or Wednesday. On Thursday 5/5 truck still sitting in the back of the lot while I am paying $150 day in rental. Contacted Jason and asked that David Pryor get involved, was told I have a bunch of other people in fron... read more

Rick G. 

on Birdeye

2 years ago

Do not use them! I am 65, had 3 years of automotive in high school and not mechanically stupid. Took my truck to them in August 21 for a timing chain. Got it back 7 weeks and $5300 later, with a new timing chain and parts, a new turbo on the right side, oh yea, I needed a new vacuum pump and water pump. Could not figure out why the new turbo would not boost. Said I needed a new left turbo, still would not boost. Swapped parts between the turbos, still nothing. Brought in a "top gun technician from another area". He initially... read more