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Bob Stith Heating, Cooling & Plumbing
- Heating & Air Conditioning/HVAC
- Wichita, KS
About this business
Location details
1411 S Handley St, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
About 10 years ago I had them put dampeners in my air ducts so that I could regulate the air in different zones in my house. I noticed a couple of weeks ago that they weren't working anymore. I called Stith and someone came out the next day and confirmed that one of them was no longer working. He said that he would need to order another one. That was over a week ago, and have not heard anything since. I called last Friday and left a voice message. Never heard back. Tuesday I called and spoke to the receptionist. She said tha... read more
About 10 years ago I had them put dampeners in my air ducts so that I could regulate the air in different zones in my house. I noticed a couple of weeks ago that they weren't working anymore. I called Stith and someone came out the next day and confirmed that one of them was no longer working. He said that he would need to order another one. That was over a week ago, and have not heard anything since. I called last Friday and left a voice message. Never heard back. Tuesday I called and spoke to the receptionist. She said tha... read more
Business response:
We were out August 1st for the service, the technician did confirm that it needed replaced. He called and left a message for customer with pricing and needed the okay to order. I did let the technician know the customer called Tuesday August 8th and that it needed to be ordered which he did. On Wednesday the 9th the technician had a family emergency and was unavailable. Today is Thursday the 10th, we do our best to get things taken care of efficiently but sometimes it doesn't alway happen as planned. Our email has been down ... read more
The tech who performed the repairs was most competent, I am happy with the repair. When I received the bill, I was flabbergasted. Parts were more than double the retail price and labor was just a random amount not based on hours and price per hour. The tech had a family medical emergency and left for a period of time. I was billed for those hours. I went to the office to dispute the charges. The owner, Melodie ***** spoke with me. She refused to accept my proof that the prices for supplies were drastically inflated, and the ... read more
Business response:
It is always nice to hear both sides- I am glad you mentioned the "random" labor rates because you were charged 378.00 when it should have been 472.00 at our hourly rates. If you would like, we can adjust the labor to the higher correct amount. And as far as the price of parts we charge a regular mark up just the same as every other business, restaurant, gas station, literally every.other.business. The "proof" of your pricing was not accurate, and I explained that to you as well. We do not obtain our repair parts from Amazon... read more
Frequently asked questions about Bob Stith Heating, Cooling & Plumbing
How is Bob Stith Heating, Cooling & Plumbing rated?
Bob Stith Heating, Cooling & Plumbing has a 4.3 star rating with 27 reviews.
When is Bob Stith Heating, Cooling & Plumbing open?
Bob Stith Heating, Cooling & Plumbing is open now. It will close at 5:00 p.m.
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