Blue Federal Credit Union

John R. 

on BBB

3 years ago

Horrible experience, very difficult to do anything with... they'll say one thing and do something else. Do yourself a favor go somewhere else, even if they are offer a higher APR because you'll wish you had later. Made a payment which came out of my bank on the 28th and they took until the 2nd of the following month to post on their end. Didn't even try to fix the situation at all and my credit suffered because they can't do their job in a timely fashion? Their automated teller is joke and I tried 3 time to pay my loan earli... read more

John T 

on BBB

3 years ago

Terrible experience!! I purchased two vehicles through Blue Federal CU (******** S550 & *** GLS550) and it took them 4 months to get our title correct. We are now going through the same process on our other vehicle. They tell you one thing and do another and don't really care about the troubles and time it takes. You have to hold there hand to get anything done right. We worked with the branch in Vista Ridge and Lafayette. From the branch managers and on down are just terrible. Stay away from Blue Federal CU! 

Melissa R 

on BBB

3 years ago

This bank is horrible with customer service. I had a family emergency where I had a death in my family and so I was behind on payment for my loan and when they gave me a number for someone in customer solutions I called her every day for 5 days and left multiple messages and she never once responded back to me. That is absolutely ridiculous. It’s like there is no one to help you when you need them. 

Travis S 

on BBB

4 years ago

If I could give negative stars, I would. Access to my mobile banking was prematurely revoked. To rectify the situation, I was told I would be given a call that day to resolve. Call never came. I then spoke with representatives multiple times over the following days. Again being told 1-2 business days. Well, here we are, a month later, and I have still yet to receive a call to rectify the situation. I called BFCU and again was told I would have to submit a request and I was now told the "normal" turnaround time was 1 business... read more

Gregory Ferguson 

on BBB

4 years ago

My niece financed her auto loan with Blue Federal Credit Union. I signed on as her co-signer. They are alledging that the I am the primary named on this account and supposedly I opened a savings account with them. This is false and fradulent information. I have tried to correct them stating that I never I was never a primarily account holder. I have never made a monthly payment to Blue Federal Credit Union. On several occasions I have called them to have them correct their records. They failed to do this. After asking me sev... read more