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Blue Federal Credit Union
- Finance
- Cheyenne, WY
About this business
Location details
2401 E. Pershing Blvd, Cheyenne, WY, 82001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This institution looks bright and shiny from the outside ... but inside it's anything but. We've had several direct deposits stop working because Blue changed the last 3 numbers to the wrong account. I went without my paycheck for almost a month while they tried to figure out what happened. When they finally figured it out they didn't apologize or ask if there had been any financial hardship due to their mistake ... nothing. They are out to appear "trendy" and "new" but they are only looking out for themselves.
DO NOT bank with this institution. It is easily one of the worst credit unions out there to deal with. Quite literally everything is outsourced making you sign up to some outside agency to either transfer your own money or to even just pay a bill.If you want to wire transfer money, which should be normal for a credit union, you either have to sign up for another service, or pay $30 to have the money transferred.They have "convenience" fees for things that are less convenient for the user.. makes little to no sense.They have ... read more
Business response:
Hi [reviewer name], were sorry to hear that you had a frustrating experience, and we appreciate your candid review. We strive to be the life-long champion of our members, and wed like to learn more about your experience. Please send us an email at ************************************** and a team member from our staff will be in contact to discuss your concerns. Thank you.
The worst credit Union to ever use for a car loan. You cant set up automatic payments online or on the app. If you call their automated line they charge you a convenience fee of ten dollars to make an online payment. How is it a **** convenience to have to call to make a dang payment. Unless you have a bank account with them you can not make or set up payments online. This is just a credit Union run by scammers. Avoid them, dont do any kind of banking with them. They only using you to make money or take whatever you financed... read more
Business response:
Hi *****, were sorry to hear that you had a frustrating experience, and we appreciate your review. We strive to be the life-long champion of our members and would welcome the opportunity to speak with you further over our payment options that do not involve a fee. Please send us an email at ************************************** and a team member from our experience department will reach out to you. Thank you.
I paid my vehicle off in Oct.2022 and have been told Blue CU is waiting on the state of California DMV to send out a paper title to Blue for my vehicle DMV has issued a change in title and will not let me register my vehicle, DMV says Blue CU has NOT released interest electronically in their system. I've been reaching out to Blue and have gotten little response. Frustrated.
Business response:
Dear ********************,We appreciate your willingness to share your personal experience with ** and the opportunity to address the details of your review, as it provides valuable insights and opportunities for improvement.Leadership within our ***************** was able to review your feedback and have made contact with your local *** to address your concerns. We are currently awaiting to hear back from the *** for next steps. Should you have any further questions and would like to speak directly with a member from our **... read more
5/5. Talked w/ Cory S @ their HQ Call Center in Cheyenne, WY and was very knowledgeable in helping me with what I needed. This was my first time having a loan through them despite living in Casper, WY. I didn't receive anything in the mail from them regarding my account but this stuff can happen a lot and is not always the fault of the credit union (such as the documents, moving up in the envelope, cutting information off and the **** system kicking it out.). Seeing all these bad reviews gave me bad feeling of doing my loan ... read more
Business response:
Hi Billy, thank you for sharing your recent feedback with us. We're so glad to hear that you had a wonderful experience with Cory. We appreciate your membership at Blue Federal Credit Union all the way out in Casper! We are proud to serve members all across the country, and Wyoming!
Absolute joke of a business. I want to pay off my vehicle and there is virtually no way to do it on their site. Their website is so confusing, like they’re intentionally trying to keep you from paying off your loan so they can make more money. Linking accounts is so cumbersome, it’s like their website was made in 1990 and never got updated. I spent half an hour just trying to figure out how I can make a lump sum payment on my loan, which I never found. If you care about making payments online and having an easy payment exper... read more
Business response:
Hello Radhe, thank you for your recent feedback. We are sorry that you had trouble making a payment on our website. We certainly strive for a better experience for our members and appreciate you taking the time to make us aware of your concerns. We have provided these details to our digital team but would like to learn more as we seek to improve and better serve as your life-long champion. Please email our Member Experience team at **************************************, and we will contact you for any additional details you... read more
They are the worst don’t do business with these people. They repossessed my car and then told me I had to pay the whole balance off they would not let me pay the back balance. Don’t do business with them.
Business response:
Hello Shay, we are disappointed to hear that you had challenges working with our Member Solutions team over the repossession of a vehicle. This is certainly not the experience we strive for our members to have. From our records we have attempted to find a solution to your problem and have reached out to you to discuss any further details. If we can be of further assistance please e-mail our team at ***************************or give us a ************.
Bad customer service, tried to skip a payment because Covid hit my family disturbing our finances and the company didn’t care at all they just told me the repercussions of not making a payment when I just wanted a little help. From a former business owner you need to take personal interest and a possible resolution with a loyal customer mostly when I have made all my payments on time to blue federal. I recommend not going through this credit union, lack of understanding from customers situations that keep the business runnin... read more
Business response:
Hello Mr. B**** , thank you for your recent feedback. We are sorry about this frustrating situation with processing a skip. This is certainly not the experience we strive for our members to have. Based on the verbiage in your review we were not able to service a skip payment for your account. However, we do have additional avenues for assistance. We are confident a staff member from our Member Solutions department can assist with this scenario and are happy to have a conversation. If you wish to discuss in further detail ple... read more
They are holding our money hostage! I over paid off a loan; was lied to that the refund check was mailed out on 1/10/22. When we talked to Alexis to find out where our money was and why we were lied to she was very condescending and stated the check was never mailed to us but would be in the mail tomorrow. The worst customer service we have ever experienced and they have stolen our money!
Frequently asked questions about Blue Federal Credit Union
How is Blue Federal Credit Union rated?
Blue Federal Credit Union has a 1.7 star rating with 109 reviews.
When is Blue Federal Credit Union open?
Blue Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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