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Black Hills Energy Inc
- Electricity Suppliers
- Council Bluffs, IA
About this business
Location details
1023 S 7th St, Council Bluffs, IA, 51501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Took a half day off of work so I could be home when scheduled services were to be done. Called multiple times, ended up being told that they tried to reach out and no contact was made. I have no missed calls and have been home all day. This company is a joke, no customer service
Over a month waiting to get my service 😒 we keep calling and no one' knows why or when 😌
If I could give zero stars I would I had signed up with their "insurance" paid out of pocket for my ac unit. My old unit was 26 years old i guess the plan i had replaces parts not the entire unit. You can only get that plan after you've been with them for a year. Which I was with them for several years. Why would I not sign up for the entire replacement plan on a unit that old when they dont even use that refrigerant anymore?? Terrible to work with absolutely ridiculous, but what can you expect in this day and age right?
I love BHE!! They are the best and really care about the safety of their customers. Their professional technician corrected an immeadiate safety concern today, July 11, 2025. I don't personally indentify people on the internet but his first initial was T, on Karl Drive and he deserves recognition. Thank you and many blessings!
Everyone saying that the customer service team is rude, I am sorry your experience was like that. This past week I have been on and off the phones with BHE and they have been nothing but understanding and sweet. My only complaint is they cancelled my turn on date due to my silly land lord But Marissa today was the sweetest person and helped me reschedule today and talked me through everything.
Frequently asked questions about Black Hills Energy Inc
How is Black Hills Energy Inc rated?
Black Hills Energy Inc has a 1 star rating with 1 review.
When is Black Hills Energy Inc open?
Black Hills Energy Inc is closed now. It will open on Monday at 9:00 a.m.
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