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Bill Russell Lincoln
- Car Dealers
- Columbus, MS
About this business
We are proud to be your local Ford Lincoln dealer and meet your service, new car sales and used car sales needs!
Location details
2120 Hwy 45 N, Columbus, MS, 39705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Was charged for shop clean-up for a vehicle that I did not have serviced on a date that the vehicle wasn't even in town. I have heard the phrase "waiters gonna wait" while technicians appeared to be slacking off. Oil spills appear to be common given the state of the concrete behind the shop leading to the drainage ditch.
Business response:
All accusations made by Mr. ***** are false. Mr. ***** is a former employee of Bill Russell **** and not a customer. He was a technician in our service department. The charges mentioned are not for the vehicle listed. They are for shop clean up due to the fact that on Mr. ****** last day of employment he decided to place glitter bombs rigged to deploy via pull wires when doors were opened to the building or certain equipment was used in our shop resulting in large amounts of glitter being dispersed throughout the shop and ul... read more
Was charged for shop clean-up for a vehicle that I did not have serviced on a date that the vehicle wasn't even in town. I have heard the phrase "waiters gonna wait" while technicians appeared to be slacking off. Oil spills appear to be common given the state of the concrete behind the shop leading to the drainage ditch. All accusations made by Mr. ***** are false. Mr. ***** is a former employee of Bill Russell **** and not a customer. He was a technician in our service department. The charges mentioned are not for the vehic... read more
I made an appt for my 2020 explorer because it was doing a warning sound for cross traffic and blind spot and had to wait for 2 weeks to get it in. Dropped it off at 7:50 for an 8 am appt. at 4:30 when I couldn’t get the service dept to answer the phone I went down there because I hadn’t heard from them and I had no ride home without my explorer. I was told that they never even looked at my explorer after I waited 2 weeks and it sat down there all day. They also let me know they didn’t know when they could get it back in and... read more
Business response:
We would like to thank you, Ms ********, for giving our service department the opportunity to service your 2020 Ford Explorer. We regret that we were unable to meet your expectations for your service appointment on August 17, 2020 for 8:00 am. You are correct that you did have an 8:00 am appointment for that day. There were also other appointments on that day. Unfortunately, due to the work load, we ere not able to perform the necessary diagnosis to determine the cause for the issues for which you brought the vehicle in for.... read more
Frequently asked questions about Bill Russell Lincoln
How is Bill Russell Lincoln rated?
Bill Russell Lincoln has a 4.6 star rating with 876 reviews.
When is Bill Russell Lincoln open?
Bill Russell Lincoln is open now. It will close at 7:00 p.m.
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