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1928 S Otsego Ave, Gaylord, MI, 49735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Very slow service department
I recently purchased a new vehicle from the dealership, our sales associate did a guys job except for a few details that were missed.. More disappointing is the service / prep staff... they had ample time to do a prep, wash the vehicle and check fluids etc.. The wash job was very poor!!! They failed to remove a sticker from the outside of the sunroof, then the roof of the vehicle wasn't fully washed.. it was very evident looking at the top and setting the sunroof was only half cleaned. Then they failed to fill the windshield... read more
40,000 on a used truck, they put free on in it knowing it had a leak, the back speakers are blown, and this is 2 weeks after I bought the truck, the warranty doesn't cover this, wanted me to drop the truck off and rent a vehicle for 65 dollars a day, hmmmm, don't ever buy a used vehicle at this place, shame on these people
Jill left her lunch on her vehicle to assist us. There wasn't a vehicle on the lot but she still took time to check inventory at another Serra dealership. She was very helpful.
Bill Marsh Ford of Gaylord has a 4.4 star rating with 728 reviews.
Bill Marsh Ford of Gaylord is closed now. It will open at 8:30 a.m.
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