This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
BIGGBY COFFEE
- Coffee & Tea
- Alpena, MI
About this business
Location details
320 Johnson St, Alpena, MI 49707, Alpena, MI, 49707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
Staff did a phenomenal job handling a fellow unpleasant customer and coffee was quite tasty.
Drive through for a simple drip coffee. Good service. Quick. Drink was good. No complaints! But I really wanted to compliment an employee handling a terrible customer. The driver in my group told the employee at the window they "won't leave until [another employee] smiled." Everyone else in the car was stunned and painfully embarrassed. But her response was a masterpiece: "actually, I don't think I can accommodate that." Amazing. Wish I got her name because this employee deserves some sort of award. Sorry about our a-hole dr... read more
4/15/25 update After speaking with management I had great visits to BB. Drinks were made correctly with all the fixings, then it started happening again. 3x in a row no fixings. I give up. I'll stick to making coffee at home. I also have to remind them everytime of discount Tuesday. **UPDATE** This ended up happening again and therefore I was put in touch with the regional manager Emily. She did apologize for the service I had received and said she addressed her staff about the issue. Like I stated it was a petty complaint, ... read more
*UPDATE** This ended up happening again and therefore I was put in touch with the regional manager Emily. She did apologize for the service I had received and said she addressed her staff about the issue. Like I stated it was a petty complaint, but at $7 a drink it should be made as shown. I was not looking to get anything out of it, I just wanted the problem addressed and corrected. She did however offer me some free drinks, which were all made correctly. Thank you Emily for caring about your customers and making things rig... read more
Frequently asked questions about BIGGBY COFFEE
How is BIGGBY COFFEE rated?
BIGGBY COFFEE has a 3.4 star rating with 13 reviews.
When is BIGGBY COFFEE open?
BIGGBY COFFEE is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com