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Bigcommerce, Inc.
- Financial Services
- Austin, TX
About this business
Computer Online Services & Electronic Commerce
Location details
11305 Four Points Dr, #2-300, Austin, TX, 78726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was contacted by local staffing agency who was hiring for a ************************** Rep position. $19.00/HR + $1k sign on bonus if start on Sept. 7, 2021 in addition, will provide 6 weeks training. My 1st Interview consisted of me having to create an online store just to show or prove to the employer that I have basic Html skills and can edit and create basic web pages and that I am computer literate and/ or technically savoy. I created an online store. My family and friends thought I did pretty good. Note: I am not a p... read more
Business response:
Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a negative experience. BigCommerce has a dedicated internal recruiting team and does not use a staffing agency for the Technical Support Rep position. If you were contacted by an agency, they were not in a position to represent BigCommerce. We would be happy to discuss the details with you so we can address it with them directly.The assignment you mention requires no theme development work, but rather is based entirely on followin... read more
I tried to post a review on BigCommerce website regarding a certified developer we found at their site who turn to be a con artist who runs away with our money without working on the site as agreed. BigCommerce promised on their site to post the review in a few days, however, BigCommerce did not post it yet after 3 weeks about this so-called certified developer advertised at their site. BigCommerce told us that they are trying to contact the developer to no avail. My honest review is important for everyone to know what is go... read more
Business response:
Hello, it sounds like you have now been in contact with our account management team to clarify some of these points and gather additional information. To be clear, our reviews are moderated by a third party to ensure neutrality, but we certainly want to gather any feedback and take action as appropriate. We hope you'll continue the conversations you're having with your account manager and we can help resolve any concerns for you. Thank you!
We contacted this company to expand on our current "old" site and get a better mobile version that will be easier for our consumer base to use. After hiring their "recommended" partners and given both of them a expected delivery date of 2 weeks, nothing was actually working. Their partners and them kept Assuring us that they are "working on it", but three month later and thousands of dollars spent on developing the site, the site was nothing other than a pretty picture that doesn't really work. I feel bad for other customers... read more
Purchased their service, once into it in depth noticing the limitaions we decided against it, spoke with live chat and agreed to refund us seeing as we did not even have the service for 12 hours. 2 days later they back tracked and refused to refund the money. Had to go through my bank and file a dispute which I won. Even after disputing the charge the service is still not cancelled and Iam currently in live chat speaking with them about the issue.
Business response:
We disagree with your characterization of the interactions to date. Your account was cancelled on 1/4 as requested. As was explained, the account remains accessible until what would be the following billing date which is 2/1, this does not mean it will be billed again. We consider the matter closed and wish you the best of luck going forward.
horrible service and impossible to setup website. supervisor hanged up on me via phone service. unreal.
Business response:
We disagree with your characterization of the interactions to date. Multiple support representatives explained that your issue had fully to do with your registrar, Wix, over which we have no control, but you disputed that fact and remained uncooperative with our efforts to assist even after we offered a 3-way call with Wix support. At your request, a supervisor was asked to follow up by our support representative, and one of our Technical Leads reached out as documented in case #02674542. If you reach back out to our Lead, w... read more
Frequently asked questions about Bigcommerce, Inc.
How is Bigcommerce, Inc. rated?
Bigcommerce, Inc. has a 1.3 star rating with 14 reviews.
When is Bigcommerce, Inc. open?
Bigcommerce, Inc. is closed now. It will open on Monday at 9:00 a.m.
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