Big Mountain Heating & Air Conditioning, Inc.

Bob C 

on BBB

a year ago

Never do business with these guys.First time caller from an radio infomercial.This person **** at BMA was very sharp in answering any of my questions.Was a simple question about do they clean the furnace air conditioning coil in the attic.She was very combative in her response.Cant imagine what their service call would look like?Ill try some one else for this service.I guess you get what you pay for!Anyway good commercials. 

Patricia M 

on BBB

a year ago

Once again ***************************** did a great job. He was thorough and knowledgeable. He was quick and efficient. He was training a new technician ****** ***** was nice and personable. *** explained everything and walked ** through his findings. The next day ***************************** came out to discuss a replacement for a hvac system. He explained everything and didn't try to upsell us on a system that we didn't need. Your staff continues to impress us. 

Kathy S 

on BBB

a year ago

I would not choose any star if this program didn't force it. Recently we got estimates from 5 HVAC companies to replace our aging system. ****** and *** came from Big Mountain. They were very personable but after they left, we realized we felt hustled. *** examined the system, telling us we need new ductwork, adding $11000 to the already $15000 cost. He told us if we didn't replace the system, it would end up costing us $13674 over the next year. ****** told us if we didn't get the ductwork he really couldn't guarantee that ... read more

Shannon Sakellariou 

on BBB

2 years ago

Wish we didnt have to even rate a star to communicate our dissatisfaction.Absolutely am so disgusted by this business and their customer service perspective. We subscribed to their yearly maintenance membership. They called us for a maintenance service to which we accepted. The employee came out, accidentally broke the system and left. They sent another employee, ***** who was rude and argumentative and insisted that the problem was already existing. LIES. Our air worked prior to their visit. We tried to follow up multiple t... read more

Linda M. 

on BBB

2 years ago

This is why i would like to file a complaint and a review i have never experienced any thing like this before.. I try to resolve this my self but i get nowhere still no contact from this company to let me know if they talked to ****** or wrote her up or ever if they fired her. You don't treat your customer's like this. This the review i gave them. I paid for a monthly plan every 6 month they come and clean both my unit's (PER- ***** thats the plan he sold me for ***** a month both unit's is what he said) started off good in ... read more

John D 

on BBB

3 years ago

I purchased a new **** system from Big Mountain H & A in 2009 - the system I purchased was based on Big Mountain's design and recommendations, and I trusted their recommendations to be both accurate and adequate.Last year, a Big Mountain technician performed what seemed to be a thorough check of my system, and then announced that the ducting in my attic (and the cabinet that the upflow coil is installed in) were undersized, and that the resulting static pressure in the system was very high. The technician spoke with a Big **... read more

Cathy N 

on BBB

4 years ago

I was deceived by the ads on the television. I The technician came to my home to provide Big Mountain’ s rejuvenation services on my air condition and heating unit for $ 55.00, which were working fine before he arrived. He reported rust and corrosion with the heating unit and when he left the air conditioning unit would not cool at all. The technician called another sale person who tried to sell me a $16,797.00 air conditioning unit. My insurance sent out a reputable assessor to due an inspection for my coverage. He found th... read more

Maria C 

on BBB

5 years ago

I had Big Mountain Heating and Air out to our house for one of those cleaning they advertise for first I was skeptical but when the tech came out he really did everything they describe to me over the phone. When I'm ready to get a new system I will be calling Big Mountain to have it replaced.