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Big Al's Mufflers & Brakes

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12 reviews
|Auto Repair|Hampton, VA 23669

200 W Pembroke Ave, Hampton, VA 23669

(757) 722-0700

Closed now


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12 reviews
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Karl B. review for Big Al's Mufflers & Brakes
Karl B. on Yellow Pages

3 months ago

10/14/2021, 11:28 AM
I took my car to Big Al’s early in August--a 2006 Acura RSX with only 100k miles. My exhaust had come loose at the flange where it joined the catalytic converter. They welded a piece with a new flange to the pipe, but said I had to have a new converter because they couldn’t use the existing flange. My converter had been working fine, and I should have had them show me to see if there was a way to save it. Anyhow I went along with what they said. Then, when they got that done, they told me my exhaust manifold had a crack and was leaking. I was suspicious of that since it wasn’t leaking before, but had no way to prove it. (Later, I took the old manifold with me and inspected it closely for cracks. I found none, and if it was leaking it must have been caused by something they did while disassembling the system.) Next they told me they couldn’t find a replacement manifold. So I got an aftermarket manifold on E-bay, which they had to drill out a bit because the holes didn’t line up right. Anyway, after two weeks and almost $1100, I finally got my car back. But less than 1500 miles later I started hearing a tinny noise under the car. I couldn’t see anything, so I took it to my mechanic. He said it was the new converter, the bedding inside had come loose. Not to worry, I thought, the converter has a 1-year warranty. But when I took it back to Big Al’s they said it was damaged by my car not running right, causing too much heat in the converter. They refused to honor the warranty. I checked with my mechanic who has serviced the car for 2 years, and he said there was nothing wrong with my engine, it had always run well and never had any codes. I researched on the internet and found that the discoloration on the converter they claimed was proof of overheating is actually normal for stainless steel and occurs at around 840 degrees, whereas the converter itself normally heats to 1200-1600 degrees. So I’m stuck with a rattling converter that cost me almost $750.
Respond to negative reviews
Robert Hudson review for Big Al's Mufflers & Brakes
Robert Hudson on Facebook

3 years ago

06/05/2019, 06:49 AM
If you go for a oil change and show up when the store opens it will take four hours, it would be a bonus if they had a food truck there.
Massie Stevens review for Big Al's Mufflers & Brakes
Massie Stevens on Facebook

3 years ago

10/04/2018, 08:02 AM
I've always been very causious and particular when it comes to who works on my vehicles if I can't do the work myself. Big Al's did an excellent job on my truck rebuilding most of my front suspension and my exhaust. My good friend Jack Miller did great work and they did everything they could to keep the cost down and me happy. highly recommended hampton shop!
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Deborah Patrick review for Big Al's Mufflers & Brakes
Deborah Patrick on Facebook

4 years ago

06/05/2018, 08:20 AM
I've been going to Big Al's for a long time and they always make sure my vehicle is better than before I got there!
John Jumps review for Big Al's Mufflers & Brakes
John Jumps on Facebook

4 years ago

12/06/2017, 04:35 AM
Marion Smith review for Big Al's Mufflers & Brakes
Marion Smith on Facebook

5 years ago

06/24/2017, 04:44 AM
I only got oil change I was in n out quickly I needed air filter went to store pick one up came back they put it on no charge
Brian B. review for Big Al's Mufflers & Brakes
Brian B. on Yellow Pages

5 years ago

05/06/2017, 04:38 AM
After some confusion on the type of oil used in my oil change, I felt uncomfortable with even a small risk of running with the wrong oil. Despite being very confident that the correct oil was used, the manager offered to re-change my oil and was able to fit me in quickly on a busy weekend. I greatly appreciated the staff's dedication to making sure I was satisfied. They have definitely earned my future business!
Jones Grant review for Big Al's Mufflers & Brakes
Jones Grant on Facebook

5 years ago

03/18/2017, 01:23 AM
I love big Al's they take great care of my car thxs guys
Kenneth Threatt review for Big Al's Mufflers & Brakes
Kenneth Threatt on Facebook

5 years ago

11/19/2016, 06:25 AM
They did a great job on repair the flex pipe on my 2004 WV jetta they where highly recommend by Camidge German import everytime i past there i blow my horn
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