Beth Israel Deaconess Comprehensive Headache Center

Suzy Keller 

on Google

a year ago

The young woman at the front desk is cold and lacks all empathy and all customer service skills. She was rude and disrespectful toward me when I asked questions. I’m surprised Beth Israel employees such a poor example of what health care professionals should be. No matter how good the Doctors may be , the uncomfortable feeling from the time I walked in will keep me from ever going back. As patients we need a warm and understanding person between ourselves and our medical care. It’s also impossible to get through on the phone... read more

Susan Woods 

on Google

a year ago

The doctor is good, however, the front office staff is NOT. They do not answer the phone, even if you are in an acute pain. If your meds are denied, good luck getting through to the doctor so they can appeal, which leads to being off schedule with your meds, and that leads to worse pain. They need to stop the excuses, hire more front staff that know how to communicate and show empathy. My daughter has been a patient for over a year and the same excuses about the front desk staff. She also left messages in her portal and a do... read more

Slothy 

on Google

a year ago

Right now they're the worst they've ever been. You are a number and a profit to them and they don't offer pain medicine only anti depressants and aniexty medicine. 

Skoog Susan 

on Google

a year ago

Good listeners, well informed on current research, helpful staff, and they keep the office lights low. 

Ryan K Baker-Barrett 

on Google

2 years ago

After booking my appointment months and months in advance and waiting for help with my symptoms, I was cancelled on by the doctor roughly two weeks prior and offered an appointment roughly 3 months later. This would put my total wait time at roughly 9 months...