Best Western Plus Finger Lakes Inn & Suites

Carrie Charette 

on Google

2 weeks ago

Nice, clean rooms. Polite staff 

BRM Excavating 

on Google

2 months ago

Be careful booking here. They change their rates and when you call to modify your current reservation to get the better rate they won't let you modify your reservation to get the better rate. We were minutes outside of our cancellation window and they said there was nothing they could do. * Edited after their response. It was no "game". There was no "special rate". The reservation line that I called at 4:10 pm said if I would have called at 4 pm they would have gave me the better rate. Thanks for your helpful and sarcastic r... read more

Simon 

on Google

2 months ago

One of the WORST customer service experiences I’ve EVER had from any hotel. Stayed 2 nights on business. I was billed 3 nights. After repeated phone calls and follow ups over 3 weeks, the so called Assistant Manager refused to correct the bill. Best Western Customer relations was also made aware but there was no resolution. Therefore, we will now have to pay the incorrect bill since the CC bill is due, but will make sure Best Western is NOT used for future business travels by anyone. This is essentially fraud. 

John Coulter 

on Google

3 months ago

I have stayed here several times but it's going to the bottom of the list. Last stay there were women's eyelashes left on the sink and they play games with the pricing. They had maybe a half dozen rooms occupied for around $140. I was unaware that they jacked my rate to over $180 for the second night and they still only had a half dozen or so rooms occupied.