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Best Buy Flooring
- Flooring
- Las Vegas, NV
About this business
When we say that we have a large selection of flooring options, we're not kidding! Thousands of real samples are available and on display at our showroom. Stop by for a friendly vist! Best Buy Flooring has been selling flooring products to both residential and commercial properties in Las Vegas since 1992. Our stores proudly serve Henderson, Summerlin, Green Valley, North Las Vegas, and Boulder City.
Location details
1621 Sunset Rd, Las Vegas, NV, 89119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We had Best Buy Flooring install laminate flooring that we bought from them. In less then a year after the second installation we had a few places where the flooring started to separate. I called and told someone in the installation department about it. Weeks later they sent the installer out and he calked the places. Shortly after that in one of those places he calked, the flooring had lifted and started to peel. Again I called right away and again it took a few weeks before the installer came out and that time he claimed t... read more
Business response:
I have already emailed Mrs. P****** letting her know that I'm waiting on the material to get here. We submitted a claim through the manufacturer of the material, since we believed it was a material defect and they have their own material warranty. It's a separate entity than ours, so we're subject to their approval. Claims can take a long time unfortunately, but the customer does have a four year warranty with us. So either way they'll be taking care of. I will call the customer and schedule them for the repair. Thank you.
Stay far away from this company. We paid a down payment of $5950 for wood flooring to be installed. We got the wrong flooring, timelines that were promised were not met, appointments were not kept and in the end I ended up with no product from them and no refund. I am in the process of taking this company to small claims court. Very shady!
Business response:
Hello Mrs. Sida, we are sorry to hear about your experience. Our marketing department has contacted corporate with a research request and it shows they have tried to schedule appointments with you to come into the corporate office. Please contact the corporate office to schedule an appointment to review your concerns, I can assure you that a representative will meet with you and will be able to address your concerns more efficiently than online posts as we are limited to company marketing.
Beware of this company! Fraud & did really bad job. They said the job will take 2 and 1/2 days and it ended up being 5 days, extra nights for us to sleep on the couch. They did bad job on my master bedroom and 2 bathrooms flooring. Some of the floor they installed were raised, not smooth. They didn't installed the floor all the way to the wall, still big gap (even baseboard won't cover it). They destroyed my original baseboards. This caused us more time to money to finish their job. We had to get new baseboards and cutter ... read more
Frequently asked questions about Best Buy Flooring
How is Best Buy Flooring rated?
Best Buy Flooring has a 3 star rating with 25 reviews.
When is Best Buy Flooring open?
Best Buy Flooring is open now. It will close at 6:00 p.m.
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