Best Buy

Stokes Phillips An Barbara 

on Facebook

7 years ago

Went to best buy in McKinney, they did not have my microwave, we paid for it in McKinney n picked it up in Plano... Plano could not find it....we stayed an hour waiting for it 

Hellene Benavente Barillas 

on Facebook

7 years ago

Got a $900 computer on line because they don't carry such big computer like the one I got in the store, open the box, plug it in and it was deffective. Ok, not a biggie, 2 hours on the phone and a trip to the gueek squad to get another one re-ordered. Ok, not a biggie, things happen. Two weeks later, I get the replacement order and now this one comes with NOT THE ORIGINAL keyboard OR mouse, but with a very cheap version and scratched antivirus CD. Now, I am mad! Call them very patiently and the man who took my phone was supe... read more

Ernesto Diaz 

on Facebook

8 years ago

Horrible customer service. I drove over an hour to pick up a TV after receiving an email confirming that it was ready for pick up. when I arrived, not only is the TV not ready, it was missing essential parts. then they try to give me a floor sample, that they have on their website priced for $300 less then I paid for the one that I was picking up, without giving me the $300 refund (I think that's call bait and switch). the worst thing is, that they did not even offer an apology or tried to make up for it. It is no wonder why... read more

Ibrahim Dousky 

on Facebook

8 years ago

Kodus to Steve from mobile phones department, I had to return my Motorola phone and exchange it with a Samsung phone and he was very attentive and patience with me. He priced match the Galaxy for me without any pain. Thank you Steve fo making my experience painless. 

Hayley Christine 

on Facebook

8 years ago

Slow service and rude employees, asked if I could price match, was given instant attitude and took them 10 mins to even get up to the register for that. 

Chanda Cab 

on Facebook

8 years ago

My phone decide to lose its mind today so I went to Best Buy to see the Geeksquad I stood in line for a bit then a really nice store rep came over and asked me what was I having issues with after I explained he began to work on my phone. To make a long story short another really nice lady came to assist both of them pulled out all the stops and spent 2 hours on my phone and got it back working! That's what I call AWESOME customer service! Thanks so much Sebastian and Arynn at the Mckinney Best Buy! 

Greg Cave 

on Facebook

8 years ago

Pathetic Customer Service. Store associate had no human feelIngs. She clearly was not engaged. Go home. MOD same way. I did not realize retail has gotten so. As. I am 4 DAYS past return policy. But from working in Retail most of my life, you take care of your customers. I didn't want my money back. I wanted a product that works. They blame on renegotiating product contract with Samsung. Really. Have big box stores turning their backs on the people that keep the companies open. Really. Is Best Buy going the way of Circuit Cit... read more