Best Buy

mrsalderson06 

on Citysearch

19 years ago

I thought Geeks were supposed to be smart???? – DO NOT TRUST YOUR COMPUTER WITH THEIR GEEK SQUAD!!!!! The management team on the other hand is very well practiced in their customer service skills. They had my computer for a month, I would call and they kept telling me it was still "out for service", then one day i recieved a letter telling me I had 15 days to pick up my computer or it would be their property!!! When I picked up my computer, it was still BROKEN W/ THE SAME PROBLEM!!!! 

worldcup 

on Citysearch

19 years ago

What?? – When i called to see if this store had the Nikon D70 & D70s in stock ot took over 11 minutes for them to get back to me and that is including the hold for extensions and waiting for someone else to pick up. What is happpening in the world today? With lower customer service standards and longer waits in a world in which u dont have a long amount of time. Truly i am dumbfounded by this change in the world today. Can somebody help me escape. Anyway, despite the time this call was definetly worthwhile due to the variety... read more

rsx_tuner 

on Citysearch

20 years ago

Very Bad Service – I purchased a digital camera that started malfunctioning. When I returned it to the store I spoke with the operations manager who clearly saw the camera malfuntioning. By the time he got the tech supervisor to look at the camera the problem cleared up. I requesting an exchange because the of the malfunctioning camera. My request was refused becuase the "tech" could not get the camera to malfunction even though the operations manager saw it malfunctioning minutes earlier. I had to pay a 15% restocking fee s... read more