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Best Buy
- Electronics Repair
- Durham, NC
About this business
Founded in 1966, Best Buy is a publicly owned, multinational retailer that maintains stores in the United States, Canada, China, Europe and Mexico. The retailer s stores offer a variety of consumer electronics and entertainment products and services. Its stores provide computers, music systems, mobile phones, video games, and digital and video cameras. The retailer s stores also sell a variety of home appliances, including dryers, dishwashers, microwaves, refrigerators and washing machines. Best Buy offers products of the So... read more
Location details
7001 Fayetteville Rd Ste 113, Ste 113, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I came to Best Buy today to get Pokémon cards that were on sale. I knew specifically what I wanted. The Store manager a medium set adult white male, with a long blonde pony tail and a black geek squad shirt was working the front of the store. I asked him if he could tell me what cards he had in stock. He refused to even look it up for me, and said “I don’t know how”. I’ve been to multiple Best Buy’s during this pandemic and they will at least look up their stock selections for me upfront. He wouldn’t even do that for me. He ... read more
Just now I called this location at 919.544.4354 to talk to Geek Squad. After following the prompts, it rang about 25 times, then someone named Mark finally picked up. I asked my question, and the agent said "Geek Squad might know". I told him that's the option I selected. He asked what store I wanted, and I told him The Streets at Southpoint in Durham location, and that I guess no one picked up the phone there so it routed the call to you. Then he got defensive and said "oh well all calls get routed to this central location ... read more
1. Better training. 2. Better customer service. 3. Answer the phones
Thank you so much Eric and Matt at Geek Squad for helping me! I walked in upset and frustrated and walked out with a functional computer. I appreciate your help today!
I need to be ale to give a good review for best buy, but I am having a serious poblem the need to resolve ASAP:!
Tried to contact the Geek Squad all week chat and buy phone service sucks
Horrible car installation tech. Tried to check in for service and was sent to the back of the store (delivery area). There was no marked entrance. Called store for assistance, they had me waiting out back for 15 minutes beyond my appt time. Tech was very rude and unprofessional in advising me to fill out paperwork. Referred to another female customer working on computer as "hey laptop".
Buyer Beware: Picked up an online order for an Apple Watch in store, received a power outlet extension cable in a shrinkwrapped box instead. Turned away in store for return/exchange and sent to a customer service 1-800 number.
Geek Squad sucks! They literally told me they can't diagnosis a problem so I guess they just come up wirh crazy shit out of their head. Very incompetent. I know I don't know about computers but they should have some idea.
Frequently asked questions about Best Buy
How is Best Buy rated?
Best Buy has a 4.1 star rating with 2,276 reviews.
When is Best Buy open?
Best Buy is open now. It will close at 6:00 p.m.
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