Best Buy's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Best Buy

4.0

About this business

With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlet... read more

Location details

950 County Rd 64, Elmira Heights, NY, 14903, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.01,592 reviews
Select a rating
Jason Lehr's profile image
Jason Lehr 
4 years ago

Online said was available ordered for pickup the next day. Got online to check order and now it’s not available at any store or online. No text or email saying that they couldn’t fill my $700 order. Been on hold for 30 min as of right now since I’m on hold filling this review out as we speak. Probably will be on hold for much longer. Still haven’t spoke to anyone. What a joke this place is. 

Stacy Besley's profile image
Stacy Besley 
recommend  Recommended
4 years ago

The techies are very helpful finding the right fit for your household needs regarding computer devices. Always a pleasant experience working with them. 

Debra Ackley's profile image
Debra Ackley 
4 years ago

Staff good. Having no replacement for defective products is not their fault. Will NOT be shopping Best Buy again. 

Danielle Larusso's profile image
Danielle Larusso 
recommend  Recommended
4 years ago

I need help fixing my left AirPod I tried to update my phone still doesn’t work I even reset it muiltple times still doesn’t work and I shut off my phone. If you have anything recommends that I can do to make them both work 

Kristy Smith's profile image
Kristy Smith 
recommend  Recommended
5 years ago

I had an issue with my iPhone. I took it to the apple specialist and they were awesome. We couldn’t get the phone fixed because apple was being awful. He staff at Best Buy helped me. One of the managers, Sam stayed past the time she was scheduled to make sure I had what I needed. Multiple agents and managers helped me. They gave me a phone to use until we could figure it out. They were amazing. I never really go to Best Buy. They spent two days and over 6 hours with me. They fixed everything and handled everything for me. I’... read more

Daveria Nick's profile image
Daveria Nick 
5 years ago

Ryan in customer service is amazing. he helped me with a difficult issue. patient, attentive and overall one of the best customer service reps I've ever encountered. thank you 

Ryan Williams's profile image
Ryan Williams 
5 years ago

Very professional staff and everyone is lovely. It's the best Best Buy in the area 

Jenn Doland's profile image
Jenn Doland 
5 years ago

Had an apt with the geek squad to remove a SIM card that was stuck and off its tray..the employee was fast and courteous and it was free of charge..when I called for the appt they stated it could be up to $40! I was impressed! And that’s what I call customer service.. just wished I would of got his name! 

Emily Dudkin's profile image
Emily Dudkin 
5 years ago

I would like recognize your employee Eli Baird at the Elmira, NY store. He was polite, patient, and excellent at helping to troubleshoot so many ridiculous cell phone issues! Not once did he make it seem like an inconvenience to wait, assist, or look for more information for my many many questions. I can’t thank Eli enough for helping me get to the bottom of my technological issues!! 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4 star rating with 1,592 reviews. 

When is Best Buy open?

Best Buy is open now. It will close at 6:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com