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Best Buy

4.1

About this business

With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlet... read more

Location details

95 Elm St, Thompsonville, CT, 06082, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.11,114 reviews
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John Stadnicki's profile image
John Stadnicki 
5 years ago

I purchased an “open box” over-the-range microwave oven from Best Buy in Enfield CT. After installation, the unit made very loud noises during operation. I returned to Best Buy and was told to “contact the manufacturer”. I was sold a broken oven and essentially told to get lost. No service after sale. I should have checked here first. I would have seen that they are a subpar retailer. 

Albert Arendt Jr's profile image
Albert Arendt Jr 
5 years ago

0 stars. 

Scott Champion's profile image
Scott Champion 
5 years ago

order pick up in reasonable time geek squad is awesome 

Jimmy Steadman's profile image
Jimmy Steadman 
5 years ago
John Kimball's profile image
John Kimball 
5 years ago

bought an LG fridge 4weeks ago does not work lg will not replace it we are stuck with not happy 

Kristie Merrigan's profile image
Kristie Merrigan 
6 years ago

Purchased a $48.00 item , got home did not work. Returned item to the store they would only exchange it by buying the non-sale price of $60.00 since it was no longer on sale. Explained it was an exchange due to the product bought was broken. They would not honor the price it was sold for. Numerous people spoken to in customer service , would not assist at all. Very poor customer service, would never return or recommend. ( Enfield) 

Gina Victoria's profile image
Gina Victoria 
6 years ago
Todd E DiBiasi's profile image
Todd E DiBiasi 
6 years ago
Courtney Robertson's profile image
Courtney Robertson 
6 years ago

After spending over an hour on the phone with Best Buy's beyond terrible and outsourced customer service, I finally decided to just drive to the Enfield store to get help in person. I want to thank Chris at this store (who was working in exchanges and returns) for solving my problem in less than 5 minutes. Thanks! 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4.1 star rating with 1,114 reviews. 

When is Best Buy open?

Best Buy is closed now. It will open at 9:00 a.m. 

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