With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlett-Packard. It also offers home appliances, including washing machines, dryers, dishwashers, microwaves and refrigerators. Best Buy provides various shipping and delivery

Suggest edits

BIRDEYE FOR BUSINESSES

This profile is powered by Birdeye. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye

3.9

★★

1,185 reviews

5★561

4★312

3★125

2★44

1★136

7 reviews have no rating

Reviews(17)

Google Reviews(1168)

Sort By:

Featured

Joe Illuminate on Facebook

2 years ago

They took my money refused to give me my instock purchase unless I purchase it again ask for a refund now im stuck waiting 1-15 days for my money on a tv To keep this short I purchased a tv from gainsville va to be picked up in fairlakes. Fairlakes would not honor this purchase and told me i need to return my original purchase and buy the same model again. I said no because i didnt have the extra money and the return would not be processed instantly. Really really really ma... Continue Reading

Joseph Newcomer on Facebook

3 years ago

Horrible. Practically no inventory, poor customer service, major was no help.

Anne Gleeson on Facebook

3 years ago

Wanted to look at a jet pack and other items., got the Spanish Inquisition at the door. Why bother opening? The person before and after me were turned away. Poor service.

Featured content

How to respond to negative feedback from a customer

Realtor ratings - The most important sites

Erin Maloney Roberts review for Best Buy

Erin Maloney Roberts on Facebook

4 years ago

My husband bought a LG tv from the Leesburg Va location only to get it home and take it out of the box and it was damaged , huge dent/ cracked screen on the side! He went to return it and explain what happened and the lady manager refused to exchange it for another one saying he must of did it because there was no damage to the box! What are you kidding me ! We are a family of 7 and honest and felt so disrespected that she implied he was lying ! This is horrible customer service and we will never buy from them again!

Denise Brown Burnham review for Best Buy

Denise Brown Burnham on Facebook

4 years ago

By honoring their prices for a start. A manager tried to tell us today at Best Buy Leesburg VA that there was no mechanism in place to provide a store credit in an effort to honor an advertised price (which I have a hard time believing). If Best Buy plans to compete with other places like Amazon, perhaps they need to learn customer service or figure out how to issue a store credit to honor what they have advertised on the floor. Very disappointed with the Leesburg, VA Best Buy store. Very disappointed.

Nikki Peragine Smith review for Best Buy

Nikki Peragine Smith on Facebook

4 years ago

Poor customer service, will not shop at this location again.

Steve Azzara on Facebook

4 years ago

I bought an open box item online and went to pick it up the following day only to find out that someone had sold it (again) to someone else. No notifications, NOTHING until I got to the store. They wanted to do a charge back, wanted me to go to another store, wanted ME to do extra for their #SCREWUP. In the end, they had an associate drive to another store to pick up a new model, but that was after 30 minutes of nonsense from a situation that should have NEVER happened in a large-scale organization like Best Buy. Talk about a #systemsfailure

Patt Strassner on Facebook

★★

5 years ago

Too bad I can’t give less than a one star. I was outside the 15 day window. For a defective radio, the manager wouldn’t even exchange the unit after I explained that it was a safety issue. I am expected to return the radio to Pioneer for service.

Linda Counselman Cassell review for Best Buy

Linda Counselman Cassell on Facebook

★★

5 years ago

Your not even worth 1 star, you buy a warranty that they said they will give you something on the spot if our chromebook broke and now they tell me they have to send it out for 15 days minimum.......You are not worthy of my money .....Hoping everyone sees this

Get more reviews. Get more customers.

Get more reviews from your customers with Birdeye. Dominate search results. Beat local competitors. Grow your business. Easy, done.

GET MORE REVIEWS BOOK A TIME