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Best Buy

4.1

About this business

With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlet... read more

Location details

8487 W E Grand River Ave, Brighton, MI, 48116, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.12,128 reviews
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Kathy Teeples Roehling's profile image
Kathy Teeples Roehling 
recommend  Recommended
4 years ago

Thank you Best Buy Brighton for making an adjustment when the Dishwasher I purchased went on sale. Delivery was as promised. I am satisfied with my purchases. 

David Michael Szuran's profile image
David Michael Szuran 
5 years ago
David Michael Szuran's profile image
David Michael Szuran 
5 years ago

Bought an LG tv from the Brighton location. In under 3 months we’ve had 2 tv’s fail. They flat out said the first one was defective. We were originally told since it was a 65 inch tv that if anything ever happened they would send someone out to bring us a new one and take the defective tv. They sent the geek squad out to our house and he said it was defective and he’d submit the work order. We followed up since no one called us and were told we had to bring the tv up ourselves. We brought it up even though it was very inconv... read more

Shelley Szuran's profile image
Shelley Szuran 
5 years ago

We bought a 65 in lg tv. The screen had a huge line through it after 1 day. Had to bring it in to exchange it. Not even two months later the new tv’s screen went completely black. They couldn’t get someone out to look at it until over a week later. I’m just going to return the tv and purchase somewhere else. They didn’t really seem to care about the inconvenience. They should back their product. Two messed up tv’s in 2 months? Pretty ridiculous!!!! 

Patsy Taylor's profile image
Patsy Taylor 
5 years ago

wanted to buy music CD's and all they had was this little bin for $5,99 I am not going to stand there and look inside a bin. I told the guy the guy at the door that I will not be back anymore and if want people to shop them then put them on a wall. He watched me and husband walk to our car and get into until we started to drive away. I wanted to tell him to take a picture it might last longer. I will never go back to a Best Buy or will I tell anyone to them. 

Jake Sizemoore's profile image
Jake Sizemoore 
5 years ago

Worst customer service of ANY Best Buy on the planet . Their phone system is 1000% designed for no human contact - so I drove 39 miles to get there only to find out that they didn’t carry what I needed , after a POORLY trained associate lead me around the store for 25 minutes telling me they did. Customer service at Best Buy is An absolute Joke . Now I know how amazon started - LESS THAN 1 star RATING 

Darci Steele's profile image
Darci Steele 
5 years ago

Gabby M and staff at Best Buy were awesome! Great customer service as always and walked away with an amazing deal on our fridge and dishwasher. We will for sure be back again! Thank you for such great service. 

Joe Yamin's profile image
Joe Yamin 
6 years ago

Bought an insignia TV from them. Insignia is their brand. The TV has had all sorts of issues. Geek squad has been to my house 4 times and coming back for a 5th and they won’t replace the TV! Ridiculous waste of my time! 

Shariese McDonald Messner's profile image
Shariese McDonald Messner 
6 years ago

When you buy an electric steam dryer & it doesn’t come with the electrical plug or steam hose ! 😳 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4.1 star rating with 2,128 reviews. 

When is Best Buy open?

Best Buy is open now. It will close at 6:00 p.m.  

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