Best Buy's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Best Buy

4.0

About this business

With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlet... read more

Location details

13711 W Bell Rd, Surprise, AZ, 85374, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.02,470 reviews
Select a rating
Neil H.'s profile image
14 years ago

Very poor customer service. They do not care about your time. They never answer their phone. Been on hold for 45 minutes with over 3 different phone calls.Their customer service also stinks, you have to wait in line for ever. The sign above that says "customer service" should say "lack of" preceding it. 

dan s.'s profile image
16 years ago

Phone Service I have just made my 6th phone call of the day, hitting extension #3 for sales help. Nothing! Not even an answer period! What terrible service. I am trying to buy something and no one answers the phone all day. This is a direct reflection on the management. I will buy elsewhere where I can get customer service. 

Contributor's profile image
Contributor 
16 years ago

A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers. – In Short Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house ins... read more

Frank Smitka's profile image
Frank Smitka 
17 years ago

They lied and laughed I went to the Best Buy store in Surprise Arizona and spoke with Jamahal in the camera department. I explained to him that I was going to be buying 2 Canon XTI cameras. One for myself in February for my birthday and one for my wife in May for her birthday. We want to take a photography class together and this would also enable us to share lenses and other accessories. Jamahal told me that if I was buying 2, he would sell them to me at $100 off the normal price. He also said that I could buy these at 2 di... read more

Frank S.'s profile image
17 years ago

They Lied to get a sale I went to the Best Buy store in Surprise Arizona and spoke with Jamahal in the camera department. I explained to him that I was going to be buying 2 Canon XTI cameras. One for myself in February for my birthday and one for my wife in May for her birthday. We want to take a photography class together and this would also enable us to share lenses and other accessories. Jamahal told me that if I was buying 2, he would sell them to me at $100 off the normal price. He also said that I could buy these at 2 ... read more

Bruce F.'s profile image
19 years ago

Best Buy Surprise The Best Buy store in Surprise Is a very good place to shop for your electronic needs. The staff is honest & Knowledgable. I went in looking for a small stick of ram memory the other day.They told me that they only had larger sticks. He could have pushed the sale to me on the larger stick, but he didn't & told me where I could find the smaller stick. Thank You, Best Buy, Surprise 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4 star rating with 2,470 reviews. 

When is Best Buy open?

Best Buy is open now. It will close at 6:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com