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Best Buy

4.1

About this business

With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlet... read more

Location details

1465 University Dr, Burlington, NC, 27215, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.12,251 reviews
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Ashleigh Moore's profile image
Ashleigh Moore 
4 years ago

Will never go back. And will be calling corporate on brad and tucker and the fake store manager. Thanks! 

Alain Sylvester's profile image
Alain Sylvester 
recommend  Recommended
4 years ago

Great place if you need a new hard drive today! https://m.facebook.com/techbrothersrepairs/ 

Jennifer Nicole Neese's profile image
Jennifer Nicole Neese 
4 years ago

Just don't.vvSave yourself time & frustration & go somewhere else. 

Diane Purcell's profile image
Diane Purcell 
4 years ago

I've waited an HOUR on hold on your 800 number to try in vain to reach a representative. I've tried your chat window - nothing. My laptop was supposed to be repaired by your service department, but was returned to the Burlington NC store still in operable. I need to know what to do or where to send it so it gets repaired or replaced (I DO have service contracts). Apparently it's ok to order and pick up a tv at Best Buy, but if you need Geek Squad to fix their screw up, they ignore you. 

Heather Murph's profile image
Heather Murph 
5 years ago

would be nice if ANYONE answered their phone there on any option or even had a customer service option. everything else is pretty good here! 

Sherry Clark's profile image
Sherry Clark 
5 years ago

Caleb Crowell is very rude and refused me to talk to the store manager. My stove has never worked and he laughed at me and insulted me because I am a 60 years old of which I am not a stupid old lady!!! He insisted on calling me Ma’am when I asked him to call me Sherry. I can not get to talk to the store manager. I do not ever want to deal with Caleb’s rude self again. I have notified Kitchen aid about my experience. Sherry Clark Liberty, NC 

Ann Delaney's profile image
Ann Delaney 
5 years ago

Poor customer service onsite. A robotic person who answers phone and can only help you if you have the SKU #. Get off your lazy butts and be customer service. 

Em Lohr's profile image
Em Lohr 
5 years ago
Janie Curl Myers's profile image
Janie Curl Myers 
6 years ago

Horrible customer service in the mobile phone department. I have purchased many phones here but NEVER again! Rude, arrogant and do not know the meaning of customer service! 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4.1 star rating with 2,251 reviews. 

When is Best Buy open?

Best Buy is open now. It will close at 6:00 p.m.  

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